AI Associate AI Fundamentals Practice Question
A service team trains an Einstein Bot on historical chat transcripts. After deployment, the bot frequently fails to understand customer intents. Which action is most likely to improve performance?
⚠ Common exam trap
Salesforce often tests the misconception that increasing the confidence threshold or reducing intents will improve accuracy, when in fact those actions only mask poor training data or limit the model's scope, rather than fixing the underlying NLU training deficiency.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add more diverse training phrases per intent
Adding more diverse training phrases per intent directly addresses the root cause of the bot's failure to understand customer intents: insufficient coverage of the varied ways customers express the same goal. Einstein Bot uses natural language understanding (NLU) models that rely on example phrases to learn intent patterns; increasing the diversity of these phrases improves the model's ability to generalize to unseen utterances, reducing misclassification.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Add more diverse training phrases per intent
Why this is correct
Diverse examples improve natural language understanding and reduce failure to recognize intents.
- ✗
Increase the confidence threshold to 90%
Why it's wrong here
Higher threshold reduces false positives but may cause more unrecognized intents.
- ✗
Use a hierarchical intent structure
Why it's wrong here
Hierarchy helps organize intents but does not directly improve recognition accuracy.
- ✗
Reduce the number of intents to two
Why it's wrong here
Fewer intents may not cover customer needs, leading to poor service.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.