AI Associate Ethical AI and Data Privacy Practice Question
A sales rep receives an AI-generated recommendation to upsell a product to a customer. The rep wants to verify the reasoning behind the recommendation before acting. What Salesforce feature can the rep use to see the key factors that influenced the recommendation?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Einstein Discovery score factors
Einstein Discovery provides prediction explanations and score factors. For recommendations within Sales Cloud, the 'Why this recommendation' feature (part of Einstein Discovery) shows the most influential fields.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Einstein Discovery score factors
Why this is correct
Score factors show the top influential fields for each prediction, providing transparency.
- ✗
Einstein Next Best Action
Why it's wrong here
Next Best Action delivers recommendations but does not inherently explain the reasoning.
- ✗
Einstein Activity Capture
Why it's wrong here
Activity Capture logs interactions but does not explain recommendations.
- ✗
Einstein Bots
Why it's wrong here
Bots are for conversational interactions, not for explaining recommendations.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.