AI Associate AI Fundamentals Practice Question
A sales manager wants to implement Einstein Automated Contacts to automatically create contacts from email interactions. The admin enables the feature and assigns the permission set. However, no contacts are being created automatically. What is the most likely reason?
⚠ Common exam trap
Salesforce often tests the misconception that enabling a feature and assigning permissions is sufficient for it to work, when in reality, configuration of specific rules or criteria is required to trigger the intended behavior.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The admin did not set up the contact creation criteria in the Einstein Automated Contacts settings.
Einstein Automated Contacts requires the admin to explicitly define the criteria that trigger automatic contact creation from email interactions. Simply enabling the feature and assigning the permission set does not configure the rules for when and how contacts should be created. Without these criteria, the system has no instructions to act upon, so no contacts are generated.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The users have not logged any emails to Salesforce.
Why it's wrong here
The scenario implies email logging is happening.
- ✓
The admin did not set up the contact creation criteria in the Einstein Automated Contacts settings.
Why this is correct
Rules must be configured; default is no creation.
- ✗
The feature requires at least 500 emails to be processed before it starts creating contacts.
Why it's wrong here
There is no minimum email count required.
- ✗
The users need to install a plugin for their email client.
Why it's wrong here
No additional plugin is required beyond the Activity Capture plugin.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.