AI Associate AI Fundamentals Practice Question
A marketing director wants to use Einstein Engagement Scoring to prioritize leads. She has enabled Einstein and assigned the permission set to users. However, the Engagement Score field is not visible on any lead record. The admin checked the field-level security and it is visible to all profiles. What should the admin do next?
⚠ Common exam trap
Watch out — candidates often confuse field-level security with page layout visibility, assuming that enabling FLS automatically makes the field appear on the record, when in fact both settings must be configured independently.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add the Engagement Score field to the lead page layout.
The Engagement Score field is a standard field that must be added to the lead page layout to be visible on the record. Even though field-level security grants access, the field will not appear on the record detail page unless it is explicitly placed on the page layout. This is a common layout-level visibility requirement in Salesforce.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Add the Engagement Score field to the lead page layout.
Why this is correct
Field visibility requires being on the page layout.
- ✗
Verify that there are at least 500 leads with activity in the last 30 days.
Why it's wrong here
This affects scoring availability, not field visibility on layout.
- ✗
Run the 'Calculate Einstein Engagement Scores' scheduled job.
Why it's wrong here
Scoring is automatic; there is no manual job.
- ✗
Wait 24 hours for the model to train.
Why it's wrong here
Training starts quickly; field visibility is not dependent on training completion.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.