AI Associate Ethical AI and Data Privacy Practice Question
A financial services company uses Einstein Bots to answer customer inquiries. A customer asks the bot to explain why their loan application was rejected. The bot provides a response based on AI predictions. Which Salesforce Trusted AI Principle is MOST directly addressed by the bot's ability to explain the decision?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Transparency
Transparency in AI means that decisions should be explainable and understandable to users. Providing an explanation for a loan rejection directly supports the principle of Transparency, which requires AI systems to be open about their reasoning.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Honesty
Why it's wrong here
Honesty relates to being truthful about AI capabilities and limitations, but the specific scenario of explaining a decision is more about Transparency.
- ✗
Accuracy
Why it's wrong here
Accuracy is about model performance, not about explaining decisions to end users.
- ✓
Transparency
Why this is correct
Transparency requires that AI systems provide explanations for their decisions, making the reasoning clear to users.
- ✗
Safety
Why it's wrong here
Safety focuses on preventing harm, not on explaining outcomes.
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Written by Johnson Ajibi, MSc IT Security
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