AI Associate AI Fundamentals Practice Question
A company wants to use Einstein Activity Capture to log emails and events automatically. Which two considerations should the admin evaluate before enabling this feature?
⚠ Common exam trap
Test-takers frequently confuse Einstein Activity Capture with Einstein Activity Insights or assume it requires a browser plugin like the Outlook Salesforce add-in, when in fact it uses a server-side OAuth connection.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Users must link their email client (Gmail or Outlook).
Einstein Activity Capture requires users to link their email client (Gmail or Outlook) to Salesforce via OAuth 2.0 authentication. This linkage allows the feature to automatically log emails and events from the connected email and calendar systems without manual user intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The feature is only available for Sales Cloud.
Why it's wrong here
It is available for both Sales and Service Cloud.
- ✗
All lead and contact fields must be visible to users.
Why it's wrong here
Not a prerequisite.
- ✓
Users must link their email client (Gmail or Outlook).
Why this is correct
Linking is required for activity capture.
- ✗
Users must install a browser plugin.
Why it's wrong here
No plugin is required.
- ✓
Users must have a Salesforce license.
Why this is correct
A license is required for each user.
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Variation 1. A sales manager wants to use Einstein Activity Capture to log emails automatically. Which prerequisite must be met?
easy- A.The org must be on Enterprise Edition or higher.
- ✓ B.The user's email must be hosted on a supported platform (Gmail, Outlook).
- C.The user must have an Einstein AI license.
- D.The user must manually enable email logging in personal settings.
Why B: Einstein Activity Capture requires that user emails be hosted on a supported platform (Gmail or Outlook/Exchange) because the feature uses server-side synchronization via APIs (Google Workspace APIs or Microsoft Graph) to automatically log emails and events into Salesforce. Without a supported email host, the service cannot connect to the mail server to capture activity data.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.