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AI Associate Data for AI Practice Question

A company is implementing Einstein Prediction Builder to predict whether a support case will escalate. Which TWO data preparation steps should the admin take to improve model accuracy?

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

Ensure missing values are handled appropriately (e.g., imputed or excluded)

Correct: Removing redundant fields (like record IDs) and handling missing values are crucial for model accuracy. Option A is wrong because more fields can introduce noise. Option C is wrong because data encryption is about security, not accuracy. Option D is wrong because all cases should be included to represent the full pattern.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • Include as many fields as possible to provide more context

    Why it's wrong here

    Including irrelevant fields can reduce model accuracy.

  • Ensure missing values are handled appropriately (e.g., imputed or excluded)

    Why this is correct

    Missing values can bias the model; proper handling improves accuracy.

  • Encrypt all fields containing personally identifiable information

    Why it's wrong here

    Encryption is a security measure, not a data preparation step for model accuracy.

  • Exclude cases that were closed without escalation

    Why it's wrong here

    Excluding non-escalated cases would remove the negative examples needed for training.

  • Remove fields that have a one-to-one relationship with the outcome

    Why this is correct

    Fields like Case Number or Created Date are unique and not predictive.

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Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.