AI Associate AI Fundamentals Practice Question
A company is implementing Einstein Activity Capture. Users have enabled the feature, but emails are not being automatically logged. Which configuration should the administrator verify first?
⚠ Common exam trap
Watch out — candidates often confuse Einstein Activity Capture with Email-to-Salesforce or client-side logging tools, leading them to check email client support or Email-to-Salesforce settings instead of the permission set assignment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Confirm that the Einstein Activity Capture permission set is assigned to users.
Einstein Activity Capture requires the dedicated permission set to be assigned to users before it can automatically log emails and events. Without this permission set, the feature is enabled at the org level but users lack the necessary access rights to capture activities, so verifying this assignment is the first logical step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check that the users' email clients are supported.
Why it's wrong here
While supported clients are important, the first step is to check the permission set assignment.
- ✗
Verify that Email-to-Salesforce is enabled.
Why it's wrong here
Email-to-Salesforce is a separate feature not required for Activity Capture.
- ✓
Confirm that the Einstein Activity Capture permission set is assigned to users.
Why this is correct
The permission set is necessary for the feature to function.
- ✗
Ensure users have the 'Log a Task' permission.
Why it's wrong here
This permission is not required; activity capture uses a dedicated permission set.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This AI Associate practice question is part of Courseiva's free Salesforce certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the AI Associate exam.