PRINCE2F Practice Question: Overview of PRINCE2 and the project environment
A project is being initiated to develop a new customer relationship management (CRM) system. The Project Manager is applying the PRINCE2 principle 'learn from experience'. Which two actions should she take to ensure this principle is applied effectively? (Choose two.)
⚠ Common exam trap
The trap here is selecting actions that are important in PRINCE2 but belong to other principles, such as continued business justification or focus on products, instead of actions that specifically capture and apply lessons.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Review the lessons log from previous projects to identify relevant lessons that could affect the CRM project.
The learn from experience principle requires that lessons are sought, recorded, and acted upon throughout the project. Reviewing lessons logs from previous projects ensures that relevant knowledge is considered from the start. Including a lesson learned in the End Stage Report captures current experience for future use. These two actions directly apply the principle, whereas updating the Business Case, delegating authority, and defining quality criteria relate to other principles.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Review the lessons log from previous projects to identify relevant lessons that could affect the CRM project.
Why this is correct
Reviewing the lessons log from previous projects is a key action for applying the learn from experience principle. It ensures that the project benefits from past successes and failures, avoiding repeated mistakes and leveraging proven practices. This is a direct application of the principle, as it involves seeking out and using lessons from similar projects to inform the current project's approach.
- ✓
Include a lesson learned in the End Stage Report about the effectiveness of the risk management approach used during the stage.
Why this is correct
Including a lesson learned in the End Stage Report about the effectiveness of the risk management approach is a direct way to apply the learn from experience principle. It captures what worked well and what could be improved, which can then be used in subsequent stages or projects. This action ensures that knowledge is recorded and shared, fulfilling the principle's requirement to learn from experience throughout the project.
- ✗
Ensure that the project's Business Case is updated at each stage boundary with actual progress and revised forecasts.
Why it's wrong here
Updating the Business Case at stage boundaries is part of continued business justification, not learn from experience. While lessons might inform the Business Case, the action itself is about maintaining justification, not capturing and applying lessons. The learn from experience principle focuses on using knowledge from previous work to improve the current project, which is not the primary purpose of updating the Business Case.
- ✗
Delegate authority to the Project Manager to manage the stage within agreed tolerances.
Why it's wrong here
Delegating authority within tolerances is an application of the manage by exception principle, not learn from experience. While it is an important PRINCE2 concept, it does not involve capturing or applying lessons. The scenario asks for actions to apply learn from experience, and this action is about empowerment and control, not about learning from past or current experiences.
- ✗
Define the quality criteria for the CRM system's key products in the Product Descriptions.
Why it's wrong here
Defining quality criteria in Product Descriptions is part of the focus on products principle, not learn from experience. It ensures that products meet requirements, but it does not involve learning from experience. While quality criteria might be informed by lessons, the action itself is about product specification, not about capturing and applying lessons to improve the project's management.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PeopleCert exam blueprint
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