ITIL4F ITIL Guiding Principles Practice Question
Which TWO of the following scenarios demonstrate the 'Collaborate and promote visibility' principle?
⚠ Common exam trap
Candidates often confuse 'Collaborate and promote visibility' with other principles like 'Progress iteratively with feedback' or 'Optimize and automate', because all involve communication or improvement, but only B and C directly involve cross-team collaboration and making information visible to others.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The service desk shares incident data with the development team to improve the product
Sharing incident data between the service desk and the development team directly embodies 'Collaborate and promote visibility' by breaking down silos and making information visible across functions. This collaboration enables the development team to identify root causes and improve the product, which is a core application of the principle in ITIL 4.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
A team documents the current process before making changes
Why it's wrong here
This is 'Start where you are'.
- ✓
The service desk shares incident data with the development team to improve the product
Why this is correct
Sharing data across teams promotes visibility and collaboration.
- ✓
A project manager includes representatives from all affected departments in planning meetings
Why this is correct
Including multiple departments breaks silos and promotes collaboration.
- ✗
A team works in two-week sprints with a review at the end
Why it's wrong here
This is 'Progress iteratively with feedback'.
- ✗
A team automates repetitive tasks to free up time
Why it's wrong here
This is 'Optimise and automate', not collaboration.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.