ITIL4F ITIL Guiding Principles Practice Question
Which TWO of the following are ITIL guiding principles?
⚠ Common exam trap
A common mix-up: candidates confuse ITIL practices (like continuous improvement or service level management) with the guiding principles, or mistakenly think DevOps is an ITIL principle because of its overlap with Agile and Lean concepts in the ITIL 4 framework.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Focus on value
'Focus on value' is one of the seven ITIL 4 guiding principles. This principle emphasizes that all activities and decisions in service management should directly contribute to delivering value to stakeholders, aligning with the ITIL 4 framework's core objective of value co-creation.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Continuous improvement
Why it's wrong here
Continuous improvement is a key practice, but not a guiding principle.
- ✗
Service level management
Why it's wrong here
Service level management is a process within ITIL, not a guiding principle.
- ✗
DevOps
Why it's wrong here
DevOps is a cultural and technical movement, not an ITIL guiding principle.
- ✓
Focus on value
Why this is correct
This is one of the ITIL guiding principles.
- ✓
Keep it simple and practical
Why this is correct
This is one of the ITIL guiding principles.
Go deeper
Related to this question
About these practice questions
One of 531 original ITIL4F practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.