ITIL4F ITIL Management Practices Practice Question

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

• ✗

  Requires urgent implementation

  Why it's wrong here

  Standard changes are pre-authorized, low-risk, and routine activities, meaning they are planned and implemented without urgency. Urgent implementation is a characteristic of emergency changes, which are specifically designed to address critical incidents or security vulnerabilities that require immediate resolution to restore service or prevent significant harm, bypassing normal change procedures due to their critical nature.

• ✓

  Low risk and well-understood

  Why this is correct

  This statement accurately describes a standard change. Standard changes are inherently low risk because they are routine, repetitive, and have a proven track record of successful implementation. Their well-understood nature means the steps, potential impacts, and required resources are clearly defined and predictable, allowing for pre-authorization without individual assessment each time.

• ✗

  Requires individual approval each time

  Why it's wrong here

  This is incorrect because a defining characteristic of a standard change is its pre-approval by the change authority. Unlike normal changes, which require individual assessment and approval for each instance, standard changes follow a documented procedure that has already been authorized, eliminating the need for repeated individual approvals and streamlining their execution.

• ✗

  Requires a change advisory board (CAB) meeting

  Why it's wrong here

  This statement is incorrect. Standard changes are pre-authorized and do not require review by a Change Advisory Board (CAB) for each instance. CAB meetings are typically convened for normal changes, particularly those with higher risk or significant impact, to assess proposed changes, evaluate risks, and provide recommendations for approval or rejection, a process that is unnecessary for routine, low-risk standard changes.

• ✓

  Pre-approved by change authority

  Why this is correct

  This is a core characteristic of a standard change. Standard changes are pre-approved by the change authority, meaning that once the procedure for a specific type of standard change is established and authorized, subsequent instances of that change do not require further individual approval. This pre-authorization significantly streamlines the change process, enabling efficient and rapid implementation of routine, low-risk activities.

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