ITIL4F ITIL Management Practices Practice Question
Which THREE of the following are key activities of Service Configuration Management?
⚠ Common exam trap
Test-takers frequently confuse the activities of Service Configuration Management with those of Change Management or Service Level Management, as ITIL 4F often tests the precise boundaries between practices by listing overlapping but distinct responsibilities.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Identifying and documenting configuration items (CIs)
Identifying and documenting configuration items (CIs) is a foundational activity of Service Configuration Management. It ensures that all components of the IT infrastructure, including hardware, software, and documentation, are uniquely identified and recorded in the configuration management database (CMDB) to support control and traceability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Identifying and documenting configuration items (CIs)
Why this is correct
Identifying and documenting CIs is a core activity of Service Configuration Management.
- ✗
Authorizing and scheduling changes to CIs
Why it's wrong here
Authorizing changes is part of Change Enablement.
- ✓
Maintaining the configuration management database (CMDB)
Why this is correct
Maintaining the CMDB is a key activity of Service Configuration Management.
- ✓
Verifying and auditing configuration records against actual state
Why this is correct
Verification and audit ensure accuracy of configuration records.
- ✗
Defining service level targets with customers
Why it's wrong here
Service level target definition is part of Service Level Management.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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