ITIL4F ITIL Management Practices Practice Question
Which THREE of the following are components of the Service Value System (SVS) according to ITIL 4?
⚠ Common exam trap
Many exam-takers confuse 'Value Streams' with the 'Service Value Chain' as a component of the SVS, but ITIL 4 explicitly defines the Service Value Chain as the structural component, while value streams are derived from it and are not listed as a separate SVS component.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Value Chain
The Service Value Chain is a core component of the ITIL 4 Service Value System (SVS). It provides an operating model for the creation, delivery, and continual improvement of services through six key activities: plan, improve, engage, design & transition, obtain/build, and deliver & support.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Service Value Chain
Why this is correct
One of the five SVS components.
- ✗
Outcomes
Why it's wrong here
Outcomes are results, not a component of the SVS.
- ✓
Governance
Why this is correct
One of the five SVS components.
- ✗
Value Streams
Why it's wrong here
Value streams are part of the Service Value Chain, not a separate component.
- ✓
Guiding Principles
Why this is correct
One of the five SVS components.
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