ITIL4F ITIL Management Practices Practice Question
Which practice is responsible for managing the lifecycle of hardware and software assets?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
IT Asset Management
IT Asset Management manages the lifecycle of IT assets. Option C is correct. Service Configuration Management manages configuration items and their relationships. Capacity Management focuses on performance. Supplier Management manages vendors.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Service Configuration Management
Why it's wrong here
Service Configuration Management is responsible for maintaining accurate information about Configuration Items (CIs) and their relationships, which are components necessary to deliver an IT service. While an asset can be a CI, this practice primarily focuses on controlling the configuration data and ensuring its integrity to support service delivery, rather than managing the full financial, contractual, and physical lifecycle of the asset itself from procurement to disposal.
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Supplier Management
Why it's wrong here
Supplier Management focuses on ensuring that suppliers and their performance are managed appropriately to support the seamless provision of quality products and services to the organization. This practice manages the relationships and contracts with external parties, ensuring value from acquired goods and services, but it does not directly manage the internal lifecycle of the assets themselves once they have been procured or delivered by a supplier.
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IT Asset Management
Why this is correct
IT Asset Management is the practice responsible for planning, monitoring, and controlling the full lifecycle of IT assets, from their acquisition and deployment through maintenance, utilization, and eventual disposal. This comprehensive approach ensures that the organization maximizes value, controls costs, manages risks, and supports decision-making related to the entire inventory of IT hardware, software, and information assets.
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Capacity and Performance Management
Why it's wrong here
Capacity and Performance Management ensures that IT services and the IT infrastructure can deliver agreed-upon performance targets and meet current and future demand in a cost-effective manner. This practice focuses on resource utilization, scaling, and performance metrics to prevent bottlenecks and ensure service availability, rather than the end-to-end administrative, financial, and physical tracking of individual assets throughout their operational lifespan.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.