ITIL4F ITIL Management Practices Practice Question
Which practice involves the negotiation, agreement, and monitoring of service level targets?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Level Management
Service Level Management is responsible for defining, negotiating, and monitoring SLAs to ensure service quality meets agreed levels.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Supplier Management
Why it's wrong here
Supplier management deals with external suppliers, not directly with SLAs.
- ✗
Incident Management
Why it's wrong here
Incident management focuses on restoring service, not SLAs.
- ✗
Service Desk
Why it's wrong here
Service desk handles user interactions, not SLA negotiation.
- ✓
Service Level Management
Why this is correct
This is the core purpose of service level management.
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Written by Johnson Ajibi, MSc IT Security
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This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.