ITIL4F ITIL Management Practices Practice Question
Which practice in ITIL 4 includes the activities of problem identification, problem control, and error control?
⚠ Common exam trap
Many exam-takers confuse Incident Management's focus on restoring service quickly with Problem Management's focus on finding and fixing root causes, especially since both practices handle service disruptions.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Problem Management
Problem Management is the ITIL 4 practice specifically designed to manage the lifecycle of all problems. Its core activities are problem identification (detecting and logging problems), problem control (analyzing and documenting workarounds and root causes), and error control (managing known errors through the lifecycle until a permanent resolution is implemented).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Incident Management
Why it's wrong here
Incident Management focuses on restoring service, not root cause analysis.
- ✗
Change Enablement
Why it's wrong here
Change Enablement manages changes, not problems.
- ✗
Service Level Management
Why it's wrong here
Service Level Management manages SLAs.
- ✓
Problem Management
Why this is correct
Problem Management includes problem identification, problem control, and error control.
Go deeper
Related to this question
About these practice questions
Courseiva writes every ITIL4F question from scratch — 531 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.