ITIL4F ITIL Management Practices Practice Question
What type of change is pre-authorized and follows a low-risk, standardized procedure?
⚠ Common exam trap
Many candidates confuse a Service request (Option B) with a Standard change because both are pre-defined and low-risk, but ITIL 4 explicitly categorizes Service requests as separate from changes, focusing on user-initiated requests like password resets rather than infrastructure modifications.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
D is correct because a Standard change is pre-authorized by default and follows a low-risk, standardized procedure, such as applying a routine security patch or provisioning a new user account. This aligns with ITIL 4's definition of a Standard change as one that is well-understood, fully documented, and can be implemented without requiring additional approval each time.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Normal change
Why it's wrong here
Normal changes require assessment and authorization by a change authority.
- ✗
Service request
Why it's wrong here
A service request is a request for a service, not a change.
- ✗
Emergency change
Why it's wrong here
Emergency changes are for urgent issues that must be implemented quickly.
- ✓
Standard change
Why this is correct
Standard changes are pre-authorized and have a low risk.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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