ITIL4F ITIL Management Practices Practice Question
What type of change is pre-authorized and follows a low-risk, standardized procedure?
⚠ Common exam trap
Many candidates confuse a Service request (Option B) with a Standard change because both are pre-defined and low-risk, but ITIL 4 explicitly categorizes Service requests as separate from changes, focusing on user-initiated requests like password resets rather than infrastructure modifications.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Standard change
D is correct because a Standard change is pre-authorized by default and follows a low-risk, standardized procedure, such as applying a routine security patch or provisioning a new user account. This aligns with ITIL 4's definition of a Standard change as one that is well-understood, fully documented, and can be implemented without requiring additional approval each time.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Normal change
Why it's wrong here
A normal change requires assessment, authorisation and scheduling by the change authority, so it is not pre-authorised. It is tempting because normal changes cover most planned work, but the pre-authorised, low-risk, standardised procedure describes a standard change instead.
- ✗
Service request
Why it's wrong here
A service request is a user-initiated request for something standard, such as access or information, handled through request fulfilment rather than change enablement. It is tempting because service requests are pre-approved and low-risk, but they are not changes, so they sit outside the change types entirely.
- ✗
Emergency change
Why it's wrong here
Emergency changes are unplanned fixes for incidents or outages, requiring expedited assessment and approval rather than pre-authorisation. Standard changes are the pre-authorised, low-risk, repeatable ones following a documented procedure. The stem's wording points to standard change, not emergency.
- ✓
Standard change
Why this is correct
A standard change is pre-authorised through an established, documented procedure with known low risk, so it proceeds without individual assessment or authorisation each time. This matches the stem's requirement for a pre-authorised, low-risk, standardised change type.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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