Quick Answer
The answer is that the service has utility but not full warranty. This is correct because utility in ITIL 4 refers to the functionality offered by the service—here, the ability to generate custom reports—while warranty encompasses the assurance that the service will perform as agreed, including availability, capacity, continuity, and security. Since the feature is only available during business hours due to maintenance, it fails to meet the warranty requirement for continuous availability, meaning the service is useful but not fully dependable. On the ITIL 4 Foundation exam, this distinction between utility (what the service does) and warranty (how it is delivered) is a frequent topic, often tested with scenarios where a feature works but has constraints like limited hours or poor performance. A common trap is assuming any working feature implies full warranty; instead, remember that utility is about fit for purpose, while warranty is about fit for use. Memory tip: Think of utility as the “what” and warranty as the “how well”—if the “how well” is broken, warranty is missing.
This ITIL4F practice question tests your understanding of key concepts of itil 4. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A software development team releases a new feature that allows users to generate custom reports. The feature works correctly but is only available during business hours due to system maintenance. Which statement is TRUE?
The service has both utility and warranty.
Why wrong: Warranty is not fully satisfied.
The service lacks both utility and warranty.
Why wrong: Utility exists; warranty is partially missing.
The service has warranty but not utility.
Why wrong: Warranty is not fully met due to limited availability.
The service has utility but not full warranty.
Utility is present (functionality), but warranty (availability) is limited.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The service has utility but not full warranty.
The feature provides utility (custom reporting) but lacks full warranty because it is not available 24/7 (availability constraint).
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
The service has both utility and warranty.
Why it's wrong here
Warranty is not fully satisfied.
The service lacks both utility and warranty.
Why it's wrong here
Utility exists; warranty is partially missing.
The service has warranty but not utility.
Why it's wrong here
Warranty is not fully met due to limited availability.
The service has utility but not full warranty.
Why this is correct
Utility is present (functionality), but warranty (availability) is limited.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which ITIL4F exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Key Concepts of ITIL 4 — This question tests Key Concepts of ITIL 4 — Read the scenario before looking for a memorised answer..
The correct answer is: The service has utility but not full warranty. — The feature provides utility (custom reporting) but lacks full warranty because it is not available 24/7 (availability constraint).
Identify which ITIL4F exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. An IT service provider guarantees 99.9% availability for a critical application. This guarantee is an example of which ITIL 4 concept?
hardWhy A: Warranty assures that the service will meet agreed conditions like availability, capacity, and security – fitness for use.
Variation 2. Which ITIL 4 concept describes the assurance that a service meets its agreed availability and capacity requirements?
easyWhy B: Warranty is the assurance that a service is 'fit for use', covering availability, capacity, continuity, and security. Utility is 'fit for purpose'.
Variation 3. Which ITIL 4 concept describes the assurance that a service will meet its agreed availability, capacity, and security requirements?
easyWhy B: Warranty is the assurance that a service is 'fit for use' regarding availability, capacity, continuity, and security.
Last reviewed: Jun 21, 2026
This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.
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