Quick Answer
The answer is a standard change, because in ITIL 4, a standard change is defined as a pre-authorized, low-risk, and frequently repeated change that follows a well-known, documented procedure. Deploying minor bug fixes that have already been approved fits this definition perfectly, as the change does not require a new authorization each time it is executed. On the ITIL 4 Foundation exam, this concept tests your ability to distinguish between standard, normal, and emergency changes based on risk level and authorization requirements. A common trap is confusing standard changes with normal changes that simply happen often—remember, the key differentiator is that a standard change is pre-authorized, not just routine. For a quick memory tip, think of the three Ps: Pre-authorized, Predictable, and Procedure-driven.
This ITIL4F practice question tests your understanding of itil service value system. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A software development team frequently deploys minor bug fixes that have been pre-authorized. According to ITIL 4, what type of change is this?
Normal change
Why wrong: Normal changes require approval via the change advisory board.
Service request
Why wrong: Service requests are not changes; they are requests for services.
Standard change
Standard changes are pre-approved and low-risk.
Emergency change
Why wrong: Emergency changes are for urgent issues, often not pre-authorized.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Standard change
C is correct because a standard change in ITIL 4 is a pre-authorized, low-risk, and frequently repeated change that follows a defined procedure. Deploying minor bug fixes that have been pre-authorized fits this definition, as the change is already approved and can be implemented without additional authorization.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Normal change
Why it's wrong here
Normal changes require approval via the change advisory board.
Service request
Why it's wrong here
Service requests are not changes; they are requests for services.
Standard change
Why this is correct
Standard changes are pre-approved and low-risk.
Related concept
Read the scenario before looking for a memorised answer.
Emergency change
Why it's wrong here
Emergency changes are for urgent issues, often not pre-authorized.
Common exam traps
The trap here is confusing a pre-authorized standard change with a normal change, as candidates may think any code deployment requires formal approval, missing the key distinction that standard changes are pre-approved based on low risk and repeatability.
Detailed technical explanation
In ITIL 4, standard changes are defined in a change model that includes pre-approved risk assessments and implementation steps, often automated via CI/CD pipelines. For example, a DevOps team might use a GitOps workflow where a merge request triggers an automated deployment of a pre-authorized patch, ensuring traceability and compliance without manual approval gates.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A junior network technician can log in to a core router but cannot reach the enable prompt or configuration mode. The AAA server is authenticating the login — but the authorisation policy only grants privilege level 1, not 15. Authentication (who you are) is working; authorisation (what you can do) is not.
What to study next
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FAQ
ITIL Service Value System — This question tests ITIL Service Value System — Read the scenario before looking for a memorised answer..
The correct answer is: Standard change — C is correct because a standard change in ITIL 4 is a pre-authorized, low-risk, and frequently repeated change that follows a defined procedure. Deploying minor bug fixes that have been pre-authorized fits this definition, as the change is already approved and can be implemented without additional authorization.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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