Quick Answer
The answer is Informational, Warning, and Exception. In ITIL 4 Monitoring and Event Management, these three event types classify all occurrences detected by a service’s monitoring tools: Informational events are routine notifications like a scheduled backup completion, Warning events signal a threshold is approaching a critical level (e.g., disk usage at 85%), and Exception events indicate a breach or failure requiring immediate intervention. On the ITIL 4 Foundation exam, this concept tests your ability to distinguish between events that need action (Warning and Exception) versus those that are merely logged for awareness (Informational). A common trap is confusing a Warning with an Exception—remember that a Warning is a pre-failure alert, while an Exception is an actual failure. To recall the three types, use the mnemonic “I WE” (Informational, Warning, Exception).
This ITIL4F practice question tests your understanding of itil management practices. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which THREE of the following are types of events in Monitoring and Event Management?
Emergency
Why wrong: Emergency is a change type, not an event type.
Informational
Informational events indicate normal operation.
Exception
Exception events indicate a failure or critical situation.
Warning
Warning events indicate something unusual that may need attention.
Standard
Why wrong: Standard is a change type, not an event type.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Informational
In ITIL 4, Monitoring and Event Management categorizes events into three types: Informational, Warning, and Exception. An Informational event (Option B) is a routine notification that indicates normal operation, such as a scheduled task completion or a configuration change log entry, requiring no immediate action.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Emergency
Why it's wrong here
Emergency is a change type, not an event type.
Informational
Why this is correct
Informational events indicate normal operation.
Related concept
Read the scenario before looking for a memorised answer.
Exception
Why this is correct
Exception events indicate a failure or critical situation.
Related concept
Read the scenario before looking for a memorised answer.
Warning
Why this is correct
Warning events indicate something unusual that may need attention.
Related concept
Read the scenario before looking for a memorised answer.
Standard
Why it's wrong here
Standard is a change type, not an event type.
Common exam traps
The trap here is that candidates often confuse event types with incident priority levels (like Emergency) or change categories (like Standard), leading them to select options that are valid in other ITIL practices but not in Monitoring and Event Management.
Detailed technical explanation
Under the hood, event classification is based on the impact and urgency of the condition detected. For example, an Exception event (e.g., a device exceeding a CPU threshold) triggers an alert that may automatically create an incident via a monitoring tool like Nagios or SolarWinds, while a Warning event (e.g., disk usage at 85%) may generate a notification for proactive review. This triage aligns with the ITIL 4 Service Value System, ensuring that only actionable events escalate to incident management.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
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ITIL Management Practices — study guide chapter
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FAQ
ITIL Management Practices — This question tests ITIL Management Practices — Read the scenario before looking for a memorised answer..
The correct answer is: Informational — In ITIL 4, Monitoring and Event Management categorizes events into three types: Informational, Warning, and Exception. An Informational event (Option B) is a routine notification that indicates normal operation, such as a scheduled task completion or a configuration change log entry, requiring no immediate action.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
About these practice questions
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Same concept, more angles
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Which THREE are examples of events in Monitoring and Event Management?
mediumWhy A: Events are categorized as informational, warning, or exception. Option A (informational), Option C (warning), and Option E (exception) are the three types. Option B (critical) is part of exception but not a separate category. Option D (routine) is not an event category.
Variation 2. Which TWO of the following are types of events in the Monitoring and Event Management practice?
easyWhy C: Events are classified as informational, warning, or exception. Options C and D are correct. Option A is a type of change; Option B is a service request; Option E is a problem.
Variation 3. Which TWO of the following are types of events in Monitoring and Event Management?
mediumWhy D: In ITIL 4, Monitoring and Event Management defines three types of events: Informational, Warning, and Exception. Option D (Informational) is correct because informational events indicate normal, expected operations (e.g., a scheduled backup completed successfully) and do not require any action beyond logging.
Variation 4. Which TWO of the following are types of events in Monitoring and Event Management?
mediumWhy B: In ITIL 4, Monitoring and Event Management defines three types of events: Informational, Warning, and Exception. A Warning event (Option B) indicates a condition that may require attention before it becomes critical, such as a disk usage threshold being exceeded. An Informational event (Option C) is a routine notification that does not require action, like a successful backup completion.
Variation 5. Which TWO of the following are types of events in Monitoring and Event Management?
mediumWhy B: In ITIL 4, Monitoring and Event Management defines three event types: Informational, Warning, and Exception. Informational events (option B) are routine notifications that indicate normal operations, such as a successful backup completion or a device powering on. They require no action but are logged for audit or trend analysis.
Variation 6. Which TWO of the following are types of events in Monitoring and Event Management?
mediumWhy B: The three types of events are informational, warning, and exception. Options A and D are correct. Option B is a change type. Option C is a practice. Option E is an ITIL concept.
Variation 7. Which TWO are valid types of events in the Monitoring and Event Management practice?
mediumWhy B: Informational, warning, and exception are the three event types recognized in ITIL 4.
Variation 8. Which TWO of the following are types of events in ITIL 4?
easyWhy : ITIL 4 classifies events as informational, warning, or exception.
Last reviewed: Jun 24, 2026
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