The answer is to submit the change to the change authority for approval. This is correct because, within the ITIL 4 change enablement process, once a change request has been fully assessed and authorized for implementation, it must be formally submitted to the designated change authority for final approval before any actual deployment can occur. This step ensures that the appropriate decision-maker reviews the assessed risks, costs, and benefits, maintaining control and minimizing disruption to live services. On the ITIL 4 Foundation exam, this question tests your understanding of the sequential flow from assessment through to approval, often appearing as a scenario where a change has already been evaluated but not yet greenlit. A common trap is confusing “authorized for implementation” with “approved,” but remember that authorization is a preparatory check, while approval is the final go-ahead from the change authority. A useful memory tip is to think of the change authority as the “final gatekeeper” — after the assessment team clears the path, the authority must still open the gate.
ITIL4F Key Concepts of IT Service Management Practice Question
This ITIL4F practice question tests your understanding of key concepts of it service management. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Exhibit
Refer to the exhibit.
```
Change: CHG00123
Type: Normal
Status: Pending Approval
Risk: Medium
```
The exhibit shows a change request. What is the next step in the change enablement process for this change?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Submit the change to the change authority for approval
The exhibit shows a change request that has been assessed and authorized for implementation. According to the ITIL 4 change enablement practice, after a change is assessed and authorized, the next step is to submit it to the change authority for approval. This ensures that the change is reviewed by the appropriate authority before implementation, maintaining control and minimizing risk.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Submit the change to the change authority for approval
Why this is correct
The change authority must review and approve the change before implementation.
Related concept
Read the scenario before looking for a memorised answer.
✗
Roll back the change
Why it's wrong here
Roll back is for after implementation if issues arise.
✗
Implement the change immediately
Why it's wrong here
Implementation should happen after approval.
✗
Close the change record
Why it's wrong here
Closing is premature without implementation.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse 'authorization' with 'approval' or think that implementation can proceed immediately after assessment, ignoring the critical step of formal approval by the change authority.
Detailed technical explanation
How to think about this question
In ITIL 4, the change enablement process includes steps such as creating a change request, assessing the change, authorizing the change, and then implementing it. The change authority is a role or group responsible for approving changes based on their type and risk level. For example, a standard change may have pre-approved authorization, while a normal change requires approval from the change manager or change advisory board (CAB). Submitting to the change authority ensures that the change is properly vetted and aligned with organizational policies and service management objectives.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Key Concepts of IT Service Management — This question tests Key Concepts of IT Service Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Submit the change to the change authority for approval — The exhibit shows a change request that has been assessed and authorized for implementation. According to the ITIL 4 change enablement practice, after a change is assessed and authorized, the next step is to submit it to the change authority for approval. This ensures that the change is reviewed by the appropriate authority before implementation, maintaining control and minimizing risk.
What should I do if I get this ITIL4F question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A company is experiencing frequent service outages due to unauthorized changes to the production environment. Which ITIL practice would be most effective in preventing these issues?
medium
A.Incident management
✓ B.Change enablement
C.Problem management
D.Service desk
Why B: Change enablement is the ITIL practice that ensures all changes to the production environment are properly assessed, authorized, and controlled before implementation. By enforcing a standardized change management process—including change requests, approvals, and review boards—this practice directly prevents unauthorized modifications that cause service outages.
Last reviewed: Jun 11, 2026
Question Discussion
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This ITIL4F practice question is part of Courseiva's free PeopleCert certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the ITIL4F exam.
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