ITIL4F ITIL Management Practices Practice Question
An organization has a CMDB that contains information about all configuration items (CIs) and their relationships. Which practice is primarily responsible for maintaining this information?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Service Configuration Management
Service Configuration Management is the practice responsible for maintaining the CMDB, ensuring accurate information about configuration items (CIs) and their relationships. Option B is correct. Option A, Service Catalog Management, deals with defining and maintaining the service catalog, not CIs. Option C, IT Asset Management, manages the lifecycle of assets, but the CMDB is focused on configuration items, which may include assets but is broader. Option D, Deployment Management, is concerned with moving new or changed components into production, not maintaining CI data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Service Catalog Management
Why it's wrong here
Service Catalog Management focuses on providing a single source of consistent information on all services agreed with the customer, including their descriptions, prices, and request procedures. While it presents services to users, it does not manage the underlying technical configuration items (CIs) or their relationships within a Configuration Management Database (CMDB). Its role is user-facing service presentation, not backend infrastructure data management.
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Service Configuration Management
Why this is correct
Service Configuration Management is the practice responsible for maintaining information about services, configuration items (CIs), and their relationships. It ensures that accurate and reliable data concerning the configuration of services and the CIs that support them is available when and where needed. This practice explicitly owns and maintains the Configuration Management Database (CMDB), which stores all relevant CI attributes and their interdependencies. Its core function is to provide a logical model of the organization's infrastructure and services.
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IT Asset Management
Why it's wrong here
IT Asset Management primarily focuses on the financial and contractual aspects of IT assets throughout their lifecycle, aiming to maximize value, control costs, and manage risks. While it tracks assets, its scope is distinct from the detailed technical configurations and relationships of CIs required for service delivery. The CMDB, managed by Service Configuration Management, provides a service-centric view of CIs, whereas IT Asset Management focuses on the asset's value, ownership, and contractual obligations.
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Deployment Management
Why it's wrong here
Deployment Management is responsible for moving new or changed hardware, software, documentation, processes, or any other component into live environments. Its primary objective is to ensure that new or modified services are deployed successfully and without adverse impact on existing services. This practice executes the deployment plan but does not govern the structure or content of the Configuration Management Database (CMDB), which is a responsibility of Service Configuration Management.
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