This ITIL4F practice question tests your understanding of itil guiding principles. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An IT department often works in silos, leading to miscommunication. To address this, management starts sharing service performance data across all teams and holds joint planning sessions. Which two ITIL 4 guiding principles are being applied? (Select the option that best pairs them.)
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "best"
Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Collaborate and promote visibility and Think and work holistically
Collaborate and promote visibility directly addresses breaking silos and making information accessible. Think and work holistically is also relevant because it encourages understanding how changes in one area affect the whole. The other principles are less directly related.
Key principle: OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Start where you are and Progress iteratively with feedback
Why it's wrong here
These principles do not primarily address collaboration or silo issues.
✓
Collaborate and promote visibility and Think and work holistically
Why this is correct
Collaboration and visibility break silos; holistic thinking ensures awareness of interdependencies.
Clue confirmation
The clue word "best" in the question point toward this answer.
Value and simplicity are important but do not directly address silos.
✗
Optimise and automate and Focus on value
Why it's wrong here
Automation may help, but the core issue of silos is best addressed by collaboration and holistic thinking.
Common exam traps
Common exam trap: OSPF can fail even when IP connectivity looks correct
OSPF neighbour formation depends on matching areas, timers, network type, authentication and passive-interface behaviour. Do not choose an answer only because the devices can ping.
Detailed technical explanation
How to think about this question
OSPF questions usually test the details that control adjacency and route selection. Read the neighbour state, area, router ID and interface configuration before deciding what is wrong.
KKey Concepts to Remember
OSPF neighbours must agree on key parameters.
Router ID selection can affect neighbour relationships and LSDB output.
OSPF cost influences the preferred path.
A route can appear in OSPF information but not become the installed route.
TExam Day Tips
→Check area mismatch first when OSPF adjacency fails.
→Review passive interfaces when a network is advertised but no neighbour forms.
→Use show ip ospf neighbor and show ip route clues carefully.
Key takeaway
OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough.
Real-world example
How this comes up in practice
A practitioner preparing for the ITIL4F exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. OSPF neighbour adjacency depends on matching area, hello/dead timers, network type, and authentication — IP reachability alone is not enough. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related ITIL4F OSPF questions on adjacency and route selection.
ITIL Guiding Principles — This question tests ITIL Guiding Principles — OSPF neighbours must agree on key parameters..
What is the correct answer to this question?
The correct answer is: Collaborate and promote visibility and Think and work holistically — Collaborate and promote visibility directly addresses breaking silos and making information accessible. Think and work holistically is also relevant because it encourages understanding how changes in one area affect the whole. The other principles are less directly related.
What should I do if I get this ITIL4F question wrong?
Review OSPF neighbour requirements — matching area type, hello and dead timers, network type, stub flags, and authentication. Study show ip ospf neighbor states (INIT, 2-WAY, FULL). Then practise related ITIL4F OSPF questions on adjacency and route selection.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
OSPF neighbours must agree on key parameters.
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Question Discussion
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