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Question 138 of 504
Secure Access and VPNhardMultiple ChoiceObjective-mapped

GlobalProtect Tunnel Rekey Failure: IKE and IPsec Lifetime Mismatch

An administrator is troubleshooting a GlobalProtect VPN where users report frequent disconnections. The administrator notices that the GlobalProtect gateway logs show 'Tunnel rekey failed' errors. What is the most likely cause?

Quick Answer

The correct answer is a rekey lifetime mismatch between the IKE gateway and the IPsec SA because IPsec's security depends on periodically refreshing keys before they expire, and that refresh process is coordinated across two separate negotiation layers with their own independent lifetimes. The IKE gateway establishes and periodically rekeys the phase 1 SA, which in turn protects the negotiation of the phase 2 IPsec SA used to actually encrypt user traffic. If the IKE phase 1 lifetime is configured shorter than the IPsec phase 2 lifetime, the underlying secure channel that phase 2 depends on can expire and need to be rebuilt before the data-plane SA it is supposed to be protecting has finished its own lifecycle, and the rekey attempt fails because the foundation it relies on disappeared out from under it. The practical result is exactly what was reported: sessions that periodically drop and reconnect, timed to whatever the shorter of the two lifetimes happens to be. Whenever a scenario describes a VPN or GlobalProtect tunnel that works initially but disconnects on a recurring cycle, especially with rekey-related log messages, think about whether the phase 1 and phase 2 lifetimes are properly aligned rather than assuming a routing or authentication failure.

⚠ Common exam trap

It's easy for candidates to assume client-side issues (like app corruption or reinstallation) are the cause, when the error is clearly a gateway-side IPsec rekey misconfiguration.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

The IKE gateway's rekey lifetime is shorter than the IPSec security association lifetime.

The 'Tunnel rekey failed' error indicates that the IPsec security association (SA) rekey process failed. This most commonly occurs when the IKE gateway's rekey lifetime is shorter than the IPsec SA lifetime, causing the IKE phase 1 SA to expire before the IPsec phase 2 SA can be rekeyed. As a result, the tunnel drops and the client disconnects.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • The GlobalProtect app's cookie integrity is corrupted.

    Why it's wrong here

    Cookie integrity is for authentication, not tunnel rekey.

  • The IKE gateway's rekey lifetime is shorter than the IPSec security association lifetime.

    Why this is correct

    If the IKE rekey lifetime expires before the IPSec SA, the tunnel may be torn down unexpectedly.

  • The GlobalProtect client needs to be reinstalled.

    Why it's wrong here

    Reinstall is not a typical troubleshooting step for rekey failures.

  • The user-id agent is not resolving usernames correctly.

    Why it's wrong here

    User-ID does not impact tunnel rekey.

Quick reference

VPN Protocol Comparison

ProtocolPortEncryptionAuthenticationUse Case
IKEv2 / IPsecUDP 500 / 4500AES-256Certificates / PSKSite-to-site & remote access
SSL / TLS VPNTCP 443TLS 1.3Certificates / MFAClientless remote access
L2TP / IPsecUDP 1701AES (IPsec)PSK / CertificatesLegacy remote access
WireGuardUDP 51820ChaCha20Public keysModern high-performance VPN
PPTPTCP 1723MPPE (weak)MS-CHAPv2Legacy — avoid in production

PPTP is considered insecure. IKEv2/IPsec and SSL VPN are the current recommended options.

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Same concept, more angles

1 more way this is tested on PCNSE

These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.

Variation 1. A large organization uses GlobalProtect for remote access. Recently, users in the APAC region have been reporting frequent disconnections from the VPN. They can connect and authenticate, but after about 5 minutes the session drops and they must reconnect. The firewall logs show 'GlobalProtect gateway timeout' for these users. The gateway's tunnel timeout is set to 30 minutes. What is the most likely cause?

medium
  • A.The GlobalProtect client's keepalive interval is set to 60 minutes
  • B.The portal's authentication timeout is set to 120 minutes
  • C.The IP pool for the gateway is exhausted
  • D.The internal gateway hostname cannot be resolved by the client

Why A: The GlobalProtect client uses keepalive messages to maintain the tunnel with the gateway. If the keepalive interval (default 60 minutes) exceeds the gateway's tunnel timeout (30 minutes), the gateway will tear down the idle tunnel before the client sends its next keepalive, causing a 'GlobalProtect gateway timeout' and disconnection after approximately 5 minutes (the gateway's idle timeout for the tunnel). The client must reconnect because the gateway considers the session expired.

Last reviewed: Jun 11, 2026

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