PCNSE Manage, Monitor and Operate Practice Question
An administrator needs to generate a tech support file for TAC. Which CLI command accomplishes this?
⚠ Common exam trap
The trap here is that candidates familiar with Cisco IOS often default to 'show tech-support' or 'request tech-support', but Palo Alto uses 'generate' as the action verb for creating output files, not 'show' or 'request'.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
generate tech-support
The correct command to generate a tech support file on Palo Alto Networks firewalls is 'generate tech-support'. This command collects all relevant logs, configurations, and diagnostic data into a single archive file for TAC analysis. The 'generate' keyword is specific to Palo Alto's CLI syntax for creating output files, unlike Cisco's 'show' or 'request' commands.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
debug generate dump
Why it's wrong here
This creates a debug dump (gdb) but not a proper tech support file.
- ✓
generate tech-support
Why this is correct
This command generates a tech support file (tgz) that can be exported.
- ✗
show tech-support
Why it's wrong here
This displays tech support info in the CLI but does not save a file.
- ✗
request tech-support
Why it's wrong here
This is not a valid command on Palo Alto firewalls.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PCNSE practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PCNSE exam.