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PCNSA Device Management and Services Practice Question

Which TWO of the following are valid methods to collect a technical support file from a Palo Alto Networks firewall?

⚠ Common exam trap

Many exam-takers confuse the CLI command 'show tech-support' (which is a Cisco IOS command) with the correct Palo Alto Networks command 'generate tech-support file', leading candidates to select an invalid option.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Using the GUI under Device > Troubleshooting > Generate Tech Support File

The Palo Alto Networks firewall GUI provides a dedicated path under Device > Troubleshooting > Generate Tech Support File to generate and download a comprehensive technical support file. This file bundles logs, configuration, and system state data essential for troubleshooting.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

  • ✗

    Using the CLI command 'save config to tftp'

    Why it's wrong here

    This saves configuration, not tech support.

  • ✗

    Using the GUI under Monitor > Packet Capture

    Why it's wrong here

    That is for packet captures, not tech support.

  • ✓

    Using the GUI under Device > Troubleshooting > Generate Tech Support File

    Why this is correct

    This is the GUI method to generate and download the file.

  • ✓

    Using the CLI command 'generate tech-support file'

    Why this is correct

    This generates a tarball file.

  • ✗

    Using the CLI command 'show tech-support'

    Why it's wrong here

    This displays output but does not generate a downloadable file.

About these practice questions

One of 516 original PCNSA practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →

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JA

Written by Johnson Ajibi, MSc IT Security

Senior Network & Security Engineer · founder of Courseiva

This PCNSA practice question is part of Courseiva's free Palo Alto Networks certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PCNSA exam.