PL-900 Practice Question: Describe the business value of Microsoft Power Platform
A real estate agency wants to provide a portal where tenants can submit maintenance requests online. The portal should allow tenants to track the status of their requests. The agency staff should be able to update the status and assign work orders to contractors. The agency uses Microsoft 365 and has Power Platform licenses. What should they use?
⚠ Common exam trap
Many candidates confuse Power Apps canvas apps (for internal users) with Power Pages (for external users), and overlook that Dataverse is the required common data platform for both the portal and the staff app.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Pages for tenants, Dataverse for storage, Power Automate for notifications, and Power Apps model-driven app for staff
It uses Power Pages to create an external-facing portal for tenants to submit and track maintenance requests, Dataverse as the underlying data store for all request data, Power Automate to send notifications (e.g., status updates), and a Power Apps model-driven app for staff to manage requests and assign work orders. This combination provides a secure, low-code solution that leverages the existing Microsoft 365 and Power Platform licenses.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Apps canvas app for tenants and Power Apps model-driven app for staff
Why it's wrong here
Canvas app for tenants requires them to have Power Apps licenses, which is not cost-effective.
- ✗
AI Builder and Power Automate to process requests
Why it's wrong here
AI Builder is not needed for simple request submission.
- ✗
Power BI dashboard for tenants to view status and Power Apps for staff
Why it's wrong here
Power BI is not a submission tool.
- ✓
Power Pages for tenants, Dataverse for storage, Power Automate for notifications, and Power Apps model-driven app for staff
Why this is correct
Power Pages allows anonymous external access, model-driven app for staff, Dataverse for data, Power Automate for notifications.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.