PL-900 Demonstrate the capabilities of Power Apps Practice Question
A model-driven app uses a custom table 'Service Request' with a status field. The business requires that when a status changes to 'Resolved', the app automatically sends an email to the requester. Which approach should be used?
⚠ Common exam trap
PL-900 often tests the capabilities of business rules versus Power Automate; candidates may think business rules can send emails, but they cannot.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a Power Automate flow with a trigger 'When a record is updated' and condition on status change.
To automatically send an email when a record's status changes to 'Resolved', the best approach is to create a Power Automate flow with a trigger 'When a record is updated' and a condition that checks if the status field changed to 'Resolved'. This provides a no-code, automated solution that runs in the background.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a Power Apps component framework (PCF) control to trigger an email.
Why it's wrong here
PCF controls render UI components on forms and cannot send emails or subscribe to table update events. They suit custom visualisations and interactive form widgets; the Resolved transition must be detected server-side by a registered plug-in or cloud flow, which a client control cannot do.
- ✓
Create a Power Automate flow with a trigger 'When a record is updated' and condition on status change.
Why this is correct
A Power Automate flow triggered by 'When a record is updated' fires server-side on the Dataverse table, and a condition comparing the prior and new status values detects the transition to 'Resolved'. This satisfies the automatic email requirement without user interaction.
- ✗
Add a button on the form that runs a Power Automate flow on demand.
Why it's wrong here
A button requires a user to click it, so the email never fires automatically when status reaches Resolved. On-demand flows suit manual, user-initiated actions; the requirement demands an event-driven trigger registered on the table's update, not a form control.
- ✗
Create a business rule that sends an email when the status is updated.
Why it's wrong here
Business rules cannot send emails; their actions are limited to showing messages, setting field values, and locking or unlocking columns. They suit client-side validation and field logic, whereas the Resolved transition needs a server-side plug-in or Power Automate flow to dispatch mail.
Visual reference
Go deeper
Related to this question
About these practice questions
This PL-900 question is part of Courseiva's 701-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.