PL-900 Demonstrate the capabilities of Power Apps Practice Question
A model-driven app uses a custom table 'Service Request' with a status field. The business requires that when a status changes to 'Resolved', the app automatically sends an email to the requester. Which approach should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Create a Power Automate flow with a trigger 'When a record is updated' and condition on status change.
The correct approach is to create a Power Automate flow with a trigger 'When a record is updated' and a condition on the status change to 'Resolved'. This automates the email sending when the status is updated. Option A (PCF control) requires custom development and does not automatically trigger on status change. Option C (manual button) requires user interaction and does not trigger automatically. Option D (business rule) cannot send emails directly; business rules only modify fields or show messages.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use a Power Apps component framework (PCF) control to trigger an email.
Why it's wrong here
PCF controls require custom coding and do not inherently automate email.
- ✓
Create a Power Automate flow with a trigger 'When a record is updated' and condition on status change.
Why this is correct
This flow runs automatically when the status field changes.
- ✗
Add a button on the form that runs a Power Automate flow on demand.
Why it's wrong here
This requires manual click, not automatic on status change.
- ✗
Create a business rule that sends an email when the status is updated.
Why it's wrong here
Business rules cannot send emails; they modify fields.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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