PL-900 Practice Question: Demonstrate the capabilities of Microsoft Copilot Studio
A logistics company is using Microsoft Copilot Studio to build a copilot that helps dispatchers track shipments. The company wants to use generative answers to respond to natural language questions about shipping policies. Which TWO actions must the company take to enable generative answers for this copilot? (Choose two.)
⚠ Common exam trap
The trap here is thinking that publishing the copilot or adding custom entities enables generative answers, when the actual requirements are a knowledge source and enabling the feature in settings.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable the generative answers option in the copilot's settings or in a specific topic.
To use generative answers in Copilot Studio, you must add at least one knowledge source containing the information the copilot will draw from, and you must enable generative answers in the copilot's settings or within a topic. These two actions are essential. Other actions like creating custom entities, adding a Power Automate flow, or publishing to a channel are not required to enable the feature.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a custom entity for shipping terms and map it to the knowledge source.
Why it's wrong here
Custom entities are used to extract specific data from user input, such as tracking numbers, but they are not required for generative answers. Generative answers work with natural language and knowledge sources without the need for custom entities. Creating one would not enable the feature and is unnecessary for answering policy questions, making this option incorrect.
- ✗
Publish the copilot to Microsoft Teams to activate generative answers.
Why it's wrong here
Publishing to a channel like Microsoft Teams makes the copilot available to users but does not activate generative answers. The feature is enabled through configuration and knowledge sources, not through channel deployment. Publishing is a separate step that does not affect the availability of generative answers, so this option does not satisfy the requirement.
- ✗
Configure a Power Automate flow to retrieve answers from an external database.
Why it's wrong here
Generative answers can work with external data through connectors, but a Power Automate flow is not a mandatory component to enable the feature. The core requirement is a knowledge source and enabling generative answers. While a flow might be used for other integrations, it is not needed here and does not by itself enable generative answers, so this option is not correct.
- ✓
Enable the generative answers option in the copilot's settings or in a specific topic.
Why this is correct
Generative answers must be explicitly enabled, either at the copilot level or within a topic that uses the generative answers node. This setting allows the copilot to use AI to synthesize responses from the knowledge sources. Without enabling it, the copilot will not generate answers even if knowledge sources exist. Therefore, this action is required to meet the scenario's goal.
- ✓
Add at least one knowledge source, such as a SharePoint site or a website, to the copilot.
Why this is correct
Generative answers rely on knowledge sources to retrieve relevant information. Without at least one knowledge source configured, the copilot has no content to generate answers from. Adding a SharePoint site or website provides the necessary data, enabling the copilot to answer natural language questions about shipping policies. This is a fundamental requirement for using generative answers in Copilot Studio.
Go deeper
Related to this question
About these practice questions
Courseiva writes every PL-900 question from scratch — 701 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.