This PL-900 practice question tests your understanding of demonstrate the capabilities of power apps. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company needs to build a Power App that allows employees to submit IT support tickets. The app must be available from both Microsoft Teams and the web, and must use Dataverse for storage. Which type of app should be used?
Power Pages site
Why wrong: Power Pages is for external-facing websites, not internal Teams apps.
Canvas app with Dataverse connector
Why wrong: Canvas apps can use Dataverse but model-driven apps are optimized for Dataverse and Teams integration.
Power Automate portal
Why wrong: Power Automate is for automation, not app creation.
Model-driven app
Model-driven apps are designed for Dataverse and can be added to Teams and web simultaneously.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Model-driven app
Option B is correct because model-driven apps are embedded in Teams and web, and built on Dataverse. Option A is wrong because canvas apps can be embedded but are not the primary choice for Dataverse apps. Option C is wrong because Power Pages is for external users. Option D is wrong because Power Automate is for workflows.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Power Pages site
Why it's wrong here
Power Pages is for external-facing websites, not internal Teams apps.
Canvas app with Dataverse connector
Why it's wrong here
Canvas apps can use Dataverse but model-driven apps are optimized for Dataverse and Teams integration.
Power Automate portal
Why it's wrong here
Power Automate is for automation, not app creation.
Model-driven app
Why this is correct
Model-driven apps are designed for Dataverse and can be added to Teams and web simultaneously.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A media company stores terabytes of video archives that are accessed once a year for audit purposes. Moving these objects to a cold storage tier (Azure Archive, S3 Glacier, or Google Nearline) costs a fraction of hot storage. Questions like this test whether you understand storage tiers, access frequency tradeoffs, and retrieval latency requirements.
What to study next
Identify which PL-900 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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FAQ
Demonstrate the capabilities of Power Apps — This question tests Demonstrate the capabilities of Power Apps — Read the scenario before looking for a memorised answer..
The correct answer is: Model-driven app — Option B is correct because model-driven apps are embedded in Teams and web, and built on Dataverse. Option A is wrong because canvas apps can be embedded but are not the primary choice for Dataverse apps. Option C is wrong because Power Pages is for external users. Option D is wrong because Power Automate is for workflows.
Identify which PL-900 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 21, 2026
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.
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