PL-900 Demonstrate the capabilities of Power Apps Practice Question
A company needs to build a Power App that allows employees to submit IT support tickets. The app must be available from both Microsoft Teams and the web, and must use Dataverse for storage. Which type of app should be used?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Model-driven app
Model-driven apps are the correct choice because they are designed to work with Dataverse and can be embedded in Microsoft Teams and accessed via the web. They provide a structured, data-centric interface that aligns well with IT support ticket scenarios. Option A is incorrect because Power Pages sites are for external-facing websites, not internal apps. Option B is incorrect because although canvas apps can connect to Dataverse, they are not primarily optimized for Dataverse-driven, structured data apps and may require more custom development. Option C is incorrect because Power Automate is a workflow automation tool, not an app platform.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Pages site
Why it's wrong here
Power Pages site is used for creating external-facing websites, not for internal IT support ticket apps.
- ✗
Canvas app with Dataverse connector
Why it's wrong here
Canvas apps can connect to Dataverse, but model-driven apps are the primary choice for building Dataverse-based apps that are embedded in Teams and web.
- ✗
Power Automate portal
Why it's wrong here
Power Automate portal is for creating workflows, not for building full apps.
- ✓
Model-driven app
Why this is correct
Model-driven apps are built on Dataverse, can be embedded in Microsoft Teams, and are accessible via the web, making them the best fit for this scenario.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PL-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PL-900 exam.