MS-900 Describe Microsoft 365 apps and services Practice Question
A user reports that Microsoft Teams meetings frequently drop audio. During troubleshooting, you discover that the user's network has high jitter and packet loss. Which Microsoft 365 service should you use to analyze the user's connection quality and identify the root cause?
⚠ Common exam trap
A common mix-up: candidates confuse the Microsoft Teams admin center's call analytics (which shows per-user call quality) with the Network Connectivity Center's broader network-level diagnostics, leading them to pick option C instead of B.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Microsoft 365 Network Connectivity Center
B is correct because Microsoft 365 Network Connectivity Center is specifically designed to analyze network performance metrics like jitter, packet loss, and latency in real time. It provides detailed insights into connection quality between a user's device and Microsoft 365 services, enabling you to pinpoint the root cause of audio drops in Teams meetings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Defender XDR
Why it's wrong here
Microsoft Defender XDR is an enterprise security suite that aggregates threat signals from endpoints, email, identities, and cloud apps for incident detection and response. It is not designed to measure network latency, packet loss, or jitter on Microsoft 365 service connections. Teams meeting drops are typically a connectivity issue, not a security incident, so Defender XDR would not provide the required network performance diagnostics.
- ✓
Microsoft 365 Network Connectivity Center
Why this is correct
The Microsoft 365 Network Connectivity Center is the correct tool because it provides real-time network performance telemetry, including packet loss, latency, and geolocation-based connectivity data for Microsoft 365 endpoints. This tool lets administrators diagnose poor Teams meeting quality by identifying where network bottlenecks occur and provides actionable insights for recovery. It is specifically built for analyzing network health across Microsoft 365 services, unlike the other admin consoles.
- ✗
Microsoft Teams admin center
Why it's wrong here
The Teams admin center is the administrative hub for configuring Teams policies, meeting settings, and device management, but it does not provide the comprehensive network connectivity analytics needed to diagnose recurring meeting drops. While it may surface certain call quality logs, it lacks the proactive network monitoring and performance-metric aggregation that the Network Connectivity Center offers, making it insufficient for this scenario.
- ✗
Microsoft Intune
Why it's wrong here
Microsoft Intune is a cloud-based unified endpoint management service focused on device compliance, application deployment, and mobile device management. It does not collect or analyze network telemetry for Microsoft 365 service health, nor does it offer tools for troubleshooting Teams meeting connectivity. Since the issue is a performance problem rather than a device policy or compliance matter, Intune is not an appropriate solution.
Go deeper
Related to this question
Learn chapter
Microsoft Teams Governance and Policy Management
Key term
Microsoft Teams
Microsoft Teams is a collaboration platform that integrates chat, video meetings, file storage, and application integration into a single workspace, primarily used within the Microsoft 365 ecosystem.
Key term
Microsoft 365
Microsoft 365 is a subscription-based cloud service from Microsoft that combines productivity tools like Office apps with security, device management, and online storage.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.