MS-900 Service Level Agreement (SLA) Practice Question
A department head asks which Microsoft 365 option should be used to review uptime commitments for Microsoft cloud services. Cloud concept or benefit best matches this requirement?
⚠ Common exam trap
It's easy for candidates to confuse operational features (like DLP or sensitivity labels) with contractual documents, assuming any Microsoft 365 tool that 'protects' or 'manages' something could cover uptime, when only the SLA provides legally binding availability commitments.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Service Level Agreement (SLA)
The Service Level Agreement (SLA) is the correct choice because it is the formal document published by Microsoft that defines the uptime commitments, availability guarantees, and financial remedies for Microsoft cloud services. The department head needs to review uptime commitments, which is exactly what the SLA covers, not a security or project management feature.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Data Loss Prevention (DLP)
Why it's wrong here
DLP policies detect and block sensitive data sharing; they say nothing about service availability commitments. They tempt because they are a prominent Microsoft 365 security control, and would be correct if the department needed to prevent leakage of regulated information rather than review uptime guarantees.
- ✗
Microsoft Planner
Why it's wrong here
Microsoft Planner is a task and plan management tool; it holds no service-level or uptime documentation. It tempts because it is a familiar Microsoft 365 workload for tracking work, and would be the right choice if the requirement were organising team tasks rather than reviewing cloud service commitments.
- ✗
Sensitivity labels
Why it's wrong here
Sensitivity labels classify and protect content through encryption and marking; they carry no uptime commitment information. They tempt because they are a headline Microsoft 365 compliance capability, and would be the right answer if the requirement were classifying and protecting documents rather than reviewing service-level guarantees.
- ✓
Service Level Agreement (SLA)
Why this is correct
A Service Level Agreement formally documents Microsoft's uptime commitments for cloud services, giving the department head the guaranteed availability percentages and remedies. This matches the requirement to review uptime commitments rather than general reliability guidance.
Go deeper
Related to this question
Learn chapter
Records Management in Microsoft 365
Key term
SLA
A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected, including metrics like uptime, response time, and penalties for non-compliance.
Key term
Microsoft 365
Microsoft 365 is a subscription-based cloud service from Microsoft that combines productivity tools like Office apps with security, device management, and online storage.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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