Question 1hardmultiple choice
Full question →hardmultiple choiceObjective-mapped
A company with 1,000 users has Microsoft 365 E3 subscriptions. They are experiencing a major outage affecting all users and need guaranteed 1-hour response time for a critical support issue. What should they purchase?
Answer choices
Why each option matters
Good practice is not just finding the correct option. The wrong answers often show the exact trap the exam wants you to fall into.
A
Distractor review
Standard Support (included)
Standard support included with E3 provides unlimited incidents but does not guarantee a 1-hour response time; response times vary.
B
Best answer
Professional Direct Support
Professional Direct is a paid support plan that offers a guaranteed 1-hour response for critical severity issues, along with proactive services.
C
Distractor review
Azure Support Basic
Azure Support Basic is only for Azure services, not for Microsoft 365.
D
Distractor review
Partner support via a Microsoft CSP
While a partner may provide support, there is no inherent 1-hour guarantee unless specific service level agreements are contracted.
Common exam trap
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Technical deep dive
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Related practice questions
Related MS-900 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
More questions from this exam
Keep practising from the same exam bank, or move into a focused topic page if this question exposed a weak area.
Question 1
During requirements gathering, an IT manager says the organization must let users provision resources from a portal without provider interaction. Cloud concept or benefit best matches this requirement?
Question 2
A compliance-aware administrator is selecting the right Microsoft 365 capability to use Microsoft 365 and another public cloud provider for different workloads. Cloud concept or benefit best matches this requirement?
Question 3
While preparing a Microsoft 365 adoption plan, a consultant is asked to manage leads, opportunities, customer accounts, and sales processes. Microsoft 365 app or service is the best fit?
Question 4
A project manager needs to create a detailed project schedule with a Gantt chart view, task dependencies, critical path analysis, and milestones. The schedule must be shared with team members who can update their tasks, and the manager wants to track progress against a baseline. Which Microsoft 365 app is specifically designed for this type of project management?
Question 5
A project manager wants to schedule a meeting with team members to discuss project progress. They need to find a time that works for everyone based on their calendars. Which Microsoft 365 app should they use?
Question 6
A project manager wants to create a visual dashboard that tracks project tasks, deadlines, and progress. The dashboard should pull data from a Microsoft List and update in real time. Which Microsoft 365 app is best suited for building this interactive dashboard?
FAQ
Questions learners often ask
What does this MS-900 question test?
Read the scenario before looking for a memorised answer.
What is the correct answer to this question?
The correct answer is: Professional Direct Support — Professional Direct is a paid support plan that guarantees a 1-hour response for critical severity issues and includes proactive services. Standard support included with E3 does not guarantee response times. Azure Support Basic is not for Microsoft 365, and partner support does not inherently provide a 1-hour guarantee. Therefore, Professional Direct is the correct choice.
What should I do if I get this MS-900 question wrong?
Then try more questions from the same exam bank and focus on understanding why the wrong options are tempting.
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