MS-900 Describe Microsoft 365 apps and services Practice Question
A company uses Microsoft Forms to collect customer feedback. They want to automatically analyze sentiment from the responses using AI. Which Microsoft 365 service can integrate with Forms for this purpose?
⚠ Common exam trap
It's easy for candidates to confuse Power Automate with Azure Logic Apps, but the question explicitly asks for a 'Microsoft 365 service,' and Power Automate is the correct Microsoft 365 offering, while Azure Logic Apps is an Azure service.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Automate
Power Automate (D) is the correct service because it can connect Microsoft Forms to Azure AI services (e.g., Azure Cognitive Services Text Analytics) to automatically analyze sentiment from form responses. When a new response is submitted, a Power Automate flow triggers, sends the response text to the AI sentiment analysis API, and stores or reports the result—all without manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power BI
Why it's wrong here
Power BI is a data visualization and business analytics service that can connect to Forms responses, but it does not perform sentiment analysis natively. To extract sentiment, you would need to build custom dataflows or use AI services like Azure Cognitive Services, which requires significant additional setup. The out-of-the-box capabilities are limited to aggregating and charting numerical or categorical data.
- ✗
SharePoint Online
Why it's wrong here
SharePoint Online is a document management and collaboration platform that can store Forms responses in lists or libraries, but it has no built-in natural language processing or sentiment analysis features. While you can save feedback there, interpreting the emotional tone of text requires integrating external AI tools or custom code, so it does not satisfy the requirement of automatically analyzing sentiment.
- ✗
Azure Logic Apps
Why it's wrong here
Azure Logic Apps is an Azure service, not a Microsoft 365 service, so it falls outside the scope of Microsoft 365 Fundamentals. Furthermore, Logic Apps itself does not include prebuilt sentiment analysis; you would need to call Azure Cognitive Services or another AI API. Although it can orchestrate workflows involving Forms, it is not the correct Microsoft 365 solution for this task.
- ✓
Power Automate
Why this is correct
Power Automate is a Microsoft 365 cloud automation service that can trigger on new Forms responses and use AI Builder to analyze sentiment. AI Builder provides a prebuilt sentiment analysis model that can classify text as positive, negative, or neutral without extra custom code. You can create a flow that reads each response, applies the model, and then stores the result or sends an alert, making it the correct and efficient choice.
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Microsoft Power Platform Overview
Key term
Power Automate
Power Automate is a cloud-based service from Microsoft that lets you create automated workflows between apps and services without writing code.
Key term
Microsoft Forms
Microsoft Forms is a cloud-based tool for creating surveys, quizzes, and polls to collect data and feedback.
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This MS-900 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-900 exam.