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MS-102 Deploy and manage a Microsoft 365 tenant Practice Question

An organization has just purchased Microsoft 365 Business Standard licenses. The administrator adds a new user through the admin center. By default, does the new user receive a welcome email with sign-in instructions?

⚠ Common exam trap

Watch out — candidates often assume the welcome email is always sent or never sent, overlooking the specific checkbox control that allows the administrator to suppress the email during user creation.

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Yes, if the administrator does not clear the 'Send welcome email' checkbox during user creation.

When an administrator adds a new user through the Microsoft 365 admin center, the default behavior is to send a welcome email containing the user's sign-in name and temporary password. The administrator can opt out by clearing the 'Send welcome email in email' checkbox during the creation process. Therefore, the user receives the email unless the administrator explicitly deselects that option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Yes, always, regardless of how the user is created.
Why it's wrong here
In the Microsoft 365 admin center, the 'Send welcome email' checkbox is selected by default, but that default only applies to the interactive user creation workflows. If a user is created through PowerShell or through a CSV bulk upload with the SendWelcomeMail parameter explicitly set to $false (or equivalent), no welcome email is generated. Thus, the claim that the email is sent 'always, regardless of how the user is created' is incorrect because the outcome depends entirely on the creation method and the settings that method uses.
✓
Yes, if the administrator does not clear the 'Send welcome email' checkbox during user creation.
Why this is correct
Correct — when an administrator adds a user through the admin center, either individually or in bulk, the 'Send welcome email' checkbox appears on the 'Finish' or 'Settings' page and is checked by default. As long as that box remains checked during the creation process, Microsoft 365 automatically sends the welcome email to the user's designated email address with the temporary password and sign-in information. If the administrator unchecks the box, no email is sent and the admin must distribute credentials another way.
✗
No, the administrator must manually send the welcome email using a script.
Why it's wrong here
No script is ever required as part of the standard user provisioning flow; the welcome email is sent automatically by the Microsoft 365 service once the user account is created and the checkbox has not been cleared. The only time an administrator might execute a script is to issue a password reset or resend a temporary password later (for example, via the Set-MgUser PowerShell cmdlet), but that is a separate recovery action, not the initial welcome email. Therefore, saying the administrator 'must' use a script to send the welcome email is factually wrong.
✗
No, welcome emails are only sent when using the 'Add multiple users' option.
Why it's wrong here
The 'Send welcome email' checkbox is present in both the 'Add a user' wizard and the 'Add multiple users' bulk-import wizard, and in both flows it is checked by default. Microsoft 365 will send the welcome email for every newly created user in a bulk operation just as it does for a single user, unless the admin explicitly clears that checkbox. Claiming that welcome emails are only sent when using 'Add multiple users' ignores the single-user path and is therefore incorrect.

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MS-102 Deploy and manage a Microsoft 365 tenant Practice Question

Why each option matters

Option-by-option breakdown

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