This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You need to wipe a lost corporate-owned Windows 10 device that is enrolled in Intune. Which action should you take?
Delete the device from Intune.
Why wrong: Incorrect. Deleting does not wipe the device.
Select the device and choose Wipe.
Correct. Wipe resets the device to factory settings.
Select the device and choose Retire.
Why wrong: Incorrect. Retire removes company data but not personal data.
Reset the device using the Company Portal.
Why wrong: Incorrect. Company Portal does not have a reset action for corporate devices.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Select the device and choose Wipe.
The Wipe action in Intune restores a Windows 10 device to its factory default settings, removing all data and corporate access. This is the appropriate action for a lost corporate-owned device because it ensures sensitive data is erased while retaining the device's enrollment record for potential recovery or re-provisioning.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Delete the device from Intune.
Why it's wrong here
Incorrect. Deleting does not wipe the device.
Select the device and choose Wipe.
Why this is correct
Correct. Wipe resets the device to factory settings.
Related concept
Read the scenario before looking for a memorised answer.
Select the device and choose Retire.
Why it's wrong here
Incorrect. Retire removes company data but not personal data.
Reset the device using the Company Portal.
Why it's wrong here
Incorrect. Company Portal does not have a reset action for corporate devices.
Common exam traps
The trap here is confusing the Retire action (which only removes management and corporate data) with the Wipe action (which performs a full factory reset), leading candidates to choose Retire when a complete data erasure is required.
Detailed technical explanation
The Wipe action uses the device's hardware reset mechanism via the Windows Reset this PC feature, triggered through the Intune MDM channel using the OMA-DM protocol. In a lost-device scenario, the wipe command is queued and delivered when the device next checks in with the Intune service, ensuring data is erased even if the device is offline at the time of the request.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: Select the device and choose Wipe. — The Wipe action in Intune restores a Windows 10 device to its factory default settings, removing all data and corporate access. This is the appropriate action for a lost corporate-owned device because it ensures sensitive data is erased while retaining the device's enrollment record for potential recovery or re-provisioning.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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