MD-102 Manage and maintain devices Practice Question
You need to wipe a lost corporate-owned Windows 10 device that is enrolled in Intune. Which action should you take?
⚠ Common exam trap
Many exam-takers confuse the Retire action (which only removes management and corporate data) with the Wipe action (which performs a full factory reset), leading candidates to choose Retire when a complete data erasure is required.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Select the device and choose Wipe.
The Wipe action in Intune restores a Windows 10 device to its factory default settings, removing all data and corporate access. This is the appropriate action for a lost corporate-owned device because it ensures sensitive data is erased while retaining the device's enrollment record for potential recovery or re-provisioning.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Delete the device from Intune.
Why it's wrong here
Incorrect. Deleting does not wipe the device.
- ✓
Select the device and choose Wipe.
Why this is correct
Correct. Wipe resets the device to factory settings.
- ✗
Select the device and choose Retire.
Why it's wrong here
Incorrect. Retire removes company data but not personal data.
- ✗
Reset the device using the Company Portal.
Why it's wrong here
Incorrect. Company Portal does not have a reset action for corporate devices.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.