Quick Answer
The answer is that devices must be Intune enrolled, and both the helper and the end user must have an assigned Intune license. This is because Microsoft Intune remote help is a premium feature that relies on the Intune service for authentication and authorization; without a license, the user cannot initiate or accept a session, and the device must be managed by Intune to establish the secure connection. On the MD-102 exam, this question tests your understanding of licensing prerequisites versus device management requirements, often appearing as a trap where candidates mistakenly think Azure AD join or co-management alone suffices. Remember, remote help is not the same as Quick Assist—it requires Intune enrollment and a license for every participant. A simple memory tip is “License and Enroll” for Remote Help to work.
This MD-102 practice question tests your understanding of prepare infrastructure for devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
You need to configure Microsoft Intune remote help for Windows devices. Which THREE conditions must be met?
Users must have an Intune license assigned.
License required for remote help.
Devices must be connected via VPN.
Why wrong: Not required.
Devices must run Windows 10/11.
Remote help only supports Windows.
Tenant must have Azure AD Premium P2.
Why wrong: Not required for remote help.
Devices must be Intune enrolled.
Remote help requires enrollment.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Users must have an Intune license assigned.
Option A is correct because Microsoft Intune remote help requires each user who initiates or receives a remote help session to have an Intune license assigned. This license grants the user access to the Intune service and the remote help feature, which is a premium capability within the Microsoft Endpoint Manager admin center. Without an assigned Intune license, the user cannot authenticate or authorize remote help sessions.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Users must have an Intune license assigned.
Why this is correct
License required for remote help.
Related concept
Read the scenario before looking for a memorised answer.
Devices must be connected via VPN.
Why it's wrong here
Not required.
Devices must run Windows 10/11.
Why this is correct
Remote help only supports Windows.
Related concept
Read the scenario before looking for a memorised answer.
Tenant must have Azure AD Premium P2.
Why it's wrong here
Not required for remote help.
Devices must be Intune enrolled.
Why this is correct
Remote help requires enrollment.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
The trap here is that candidates often assume a VPN or premium Azure AD license is necessary for remote help, but Microsoft designed the feature to work over standard internet connectivity with only Intune licensing and device enrollment.
Detailed technical explanation
Remote help uses Azure Relay to establish a secure, outbound-only connection from the helper to the sharer, bypassing the need for direct network access or VPN. The helper initiates the session via the Intune admin center or Microsoft Edge, and the sharer receives a one-time code to grant consent, ensuring compliance with zero-trust principles. In real-world scenarios, this allows IT support to assist remote workers on corporate or BYOD devices without exposing internal network infrastructure.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
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FAQ
Prepare infrastructure for devices — This question tests Prepare infrastructure for devices — Read the scenario before looking for a memorised answer..
The correct answer is: Users must have an Intune license assigned. — Option A is correct because Microsoft Intune remote help requires each user who initiates or receives a remote help session to have an Intune license assigned. This license grants the user access to the Intune service and the remote help feature, which is a premium capability within the Microsoft Endpoint Manager admin center. Without an assigned Intune license, the user cannot authenticate or authorize remote help sessions.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
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