MD-102 Prepare infrastructure for devices Practice Question
You need to configure Microsoft Intune remote help for Windows devices. Which THREE conditions must be met?
⚠ Common exam trap
It's easy for candidates to assume a VPN or premium Azure AD license is necessary for remote help, but Microsoft designed the feature to work over standard internet connectivity with only Intune licensing and device enrollment.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Users must have an Intune license assigned.
Microsoft Intune remote help requires each user who initiates or receives a remote help session to have an Intune license assigned. This license grants the user access to the Intune service and the remote help feature, which is a premium capability within the Microsoft Endpoint Manager admin center. Without an assigned Intune license, the user cannot authenticate or authorize remote help sessions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Users must have an Intune license assigned.
Why this is correct
License required for remote help.
- ✗
Devices must be connected via VPN.
Why it's wrong here
Not required.
- ✓
Devices must run Windows 10/11.
Why this is correct
Remote help only supports Windows.
- ✗
Tenant must have Azure AD Premium P2.
Why it's wrong here
Not required for remote help.
- ✓
Devices must be Intune enrolled.
Why this is correct
Remote help requires enrollment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Endpoint Manager
Endpoint Manager is a centralized software tool that IT administrators use to manage, secure, and monitor all devices (endpoints) connected to a corporate network.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.