MD-102 Manage and maintain devices Practice Question
You manage Windows 10 devices with Microsoft Intune. You need to ensure that when a device is retired, all corporate data is removed but the user's personal files remain intact. The devices are enrolled as personal devices with work profiles. What should you do?
⚠ Common exam trap
A common mix-up: candidates confuse the Wipe and Retire actions, or thinking that removing group membership removes data, when in fact Retire is specifically for removing corporate data while preserving personal files.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the 'Retire' action in Intune.
For personal devices enrolled with work profiles, the Retire action is designed to remove only corporate data and management profiles, leaving personal files untouched. This is the correct way to deprovision a personal device without affecting the user's personal data. A factory reset or Wipe would delete everything, which is not desired.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use the 'Wipe' action in Intune.
Why it's wrong here
The Wipe action performs a factory reset, deleting all data and settings, including personal files. This is too destructive for a personal device. Wipe is intended for corporate-owned devices where all data is considered corporate and can be removed.
- ✓
Use the 'Retire' action in Intune.
Why this is correct
The Retire action removes corporate data, management profiles, and policies from the device while leaving personal files and settings intact. For personal devices with work profiles, retiring the device removes the work profile and associated corporate data, which meets the requirement without affecting personal content.
- ✗
Remove the device from the Microsoft Entra ID group.
Why it's wrong here
Removing the device from an Microsoft Entra ID group does not remove corporate data from the device. It only affects group membership and any policies assigned to that group. The device would still retain corporate data and management profiles until an explicit action like Retire is performed.
- ✗
Perform a factory reset on the device.
Why it's wrong here
A factory reset removes all data, including personal files, and returns the device to its original state. This is not appropriate for personal devices because it would delete the user's personal data. The goal is to remove only corporate data while preserving personal files.
Go deeper
Related to this question
Learn chapter
Deploying Applications with Intune
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.