MD-102 Manage and maintain devices Practice Question
You manage Windows 10 devices enrolled in Microsoft Intune. Users report that the Company Portal app is not installing required apps. You verify that the devices are compliant and checked in recently. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates assume compliance or device connectivity is the primary blocker for app installation, overlooking that Intune's app delivery is strictly gated by Azure AD group membership, not by device health or network type.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The users are not members of the Azure AD group assigned to the required app.
In Microsoft Intune, app deployment is based on Azure AD group assignments. Even if a device is compliant and has recently checked in, the required app will not install unless the user or device is a member of the Azure AD group that the app is assigned to. Intune evaluates group membership at each check-in to determine which apps should be pushed, so missing group membership is the most likely cause when compliance and connectivity are verified.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The users are not members of the Azure AD group assigned to the required app.
Why this is correct
App assignment targeting is based on group membership; if users are not in the group, the app won't be required.
- ✗
The devices are not connected to a Wi-Fi network configured in Intune.
Why it's wrong here
Wi-Fi profile is not a prerequisite for Company Portal app installation.
- ✗
The devices are not compliant with the compliance policy.
Why it's wrong here
Compliance does not block app installation; non-compliant devices can still receive required apps.
- ✗
The enrollment restrictions are blocking the devices from receiving apps.
Why it's wrong here
Enrollment restrictions apply during enrollment, not after; they don't block app assignment.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
Key term
App deployment
App deployment is the process of making a software application available for use by end users, often involving distribution, installation, configuration, and updates across multiple devices or servers.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.