MD-102 Manage and maintain devices Practice Question
You manage Windows 10 devices enrolled in Microsoft Intune. Users report that the Company Portal app is not installing required apps. You verify that the devices are compliant and checked in recently. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates assume compliance or device connectivity is the primary blocker for app installation, overlooking that Intune's app delivery is strictly gated by Microsoft Entra ID group membership, not by device health or network type.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The users are not members of the Microsoft Entra ID group assigned to the required app.
In Microsoft Intune, app deployment is based on Microsoft Entra ID group assignments. Even if a device is compliant and has recently checked in, the required app will not install unless the user or device is a member of the Microsoft Entra ID group that the app is assigned to. Intune evaluates group membership at each check-in to determine which apps should be pushed, so missing group membership is the most likely cause when compliance and connectivity are verified.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The users are not members of the Microsoft Entra ID group assigned to the required app.
Why this is correct
Group membership drives Intune app assignment: if users are absent from the Microsoft Entra ID group targeted by the required app, the app never reaches their devices, regardless of compliance or check-in status. Since the devices are compliant and recently checked in, assignment targeting is the remaining constraint the stem leaves unsatisfied.
- ✗
The devices are not connected to a Wi-Fi network configured in Intune.
Why it's wrong here
Wi-Fi connectivity configured in Intune is irrelevant here: the Company Portal installs required apps over any working internet connection, including cellular or Ethernet. It is tempting because Wi-Fi profiles are an Intune configuration item, but they govern network access, not app delivery; the actual cause lies in assignment or requirement rules.
- ✗
The devices are not compliant with the compliance policy.
Why it's wrong here
The stem already confirms the devices are compliant, so a compliance policy cannot be the cause; non-compliance blocks access to resources rather than required app installation. It is tempting because compliance state genuinely gates conditional access, and it would be correct if users could not reach corporate email or SharePoint.
- ✗
The enrollment restrictions are blocking the devices from receiving apps.
Why it's wrong here
Enrollment restrictions govern whether devices may enrol and which platforms or ownership types are permitted; they do not filter app delivery to already-enrolled, compliant devices. It is tempting because restrictions genuinely block enrolment, and they would be the answer if devices were failing to join Microsoft Entra ID or Intune rather than failing to receive required apps.
Go deeper
Related to this question
Learn chapter
Managing Microsoft 365 Apps and Office Updates
Key term
App deployment
App deployment is the process of making a software application available for use by end users, often involving distribution, installation, configuration, and updates across multiple devices or servers.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.