MD-102 Prepare infrastructure for devices Practice Question
You manage devices with Microsoft Intune. Users report that after a recent policy update, they cannot access company SharePoint sites on their Android devices. The devices show as compliant in Intune. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume device compliance is the only factor for access, overlooking that Conditional Access policies can enforce app-level requirements even on compliant devices, causing a false sense of security when devices show as compliant.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A Conditional Access policy requires the use of the Microsoft Edge or Microsoft Authenticator app, but users are using Chrome
When a Conditional Access policy requires the use of Microsoft Edge or the Microsoft Authenticator app for accessing SharePoint, users attempting to use Chrome on Android will be blocked. The devices show as compliant in Intune, so the issue is not device compliance but the requirement for a specific approved client app. This policy enforces app-based conditional access, which overrides browser access unless the approved app is used.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The SharePoint site is configured to allow access only from specific IP ranges
Why it's wrong here
IP restrictions could be a cause, but the question implies the device is compliant, so CA is more likely.
- ✗
The device compliance policy has a grace period for non-compliance, and the device is still within that period
Why it's wrong here
If the device shows as compliant, it should not be blocked due to grace period.
- ✗
An app protection policy is blocking access to SharePoint from the browser
Why it's wrong here
App protection policies apply to managed apps, not necessarily browser access to SharePoint.
- ✓
A Conditional Access policy requires the use of the Microsoft Edge or Microsoft Authenticator app, but users are using Chrome
Why this is correct
Conditional Access can require approved client apps; using an unapproved app can block access.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Conditional access
Conditional access is a security framework that evaluates signals like user location, device health, and risk level to grant or block access to resources in real time.
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.