MD-102 Prepare infrastructure for devices Practice Question
You are troubleshooting an issue where Windows 10 devices are not receiving policies from Microsoft Intune. The devices are enrolled and show as 'active' in the console. Which THREE steps should you take to diagnose the problem?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify the last sync time in Intune console.
Options A, D, and E are correct. Verifying the last sync time (A) helps determine if the device has checked in recently and whether policies should have been applied. Re-enrolling the device (D) can resolve enrollment or communication issues by forcing a fresh registration and policy download. Collecting MDM diagnostic logs (E) provides detailed error information from the device side. Option B is unnecessary because the device is already enrolled and active; re-registering in Azure AD would not address policy delivery issues. Option C is not a standard troubleshooting step for Intune policy problems, as Intune uses HTTPS (port 443) which is typically allowed by default firewalls.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Verify the last sync time in Intune console.
Why this is correct
If last sync is old, the device may not be communicating.
- ✗
Re-register the device in Azure AD.
Why it's wrong here
The device is already registered and enrolled.
- ✗
Check the device's local firewall rules for Intune ports.
Why it's wrong here
Firewall issues typically affect enrollment, not policy retrieval.
- ✓
Re-enroll the device by removing and re-adding it in Intune.
Why this is correct
Re-enrollment can resolve policy delivery issues.
- ✓
Collect MDM diagnostic logs from the device.
Why this is correct
Logs can show policy download failures.
Visual reference
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
MDM
MDM stands for Mobile Device Management, a technology that allows IT administrators to securely manage, monitor, and enforce policies on mobile devices like smartphones and tablets from a central console.
Key term
Windows 10
Windows 10 is a personal computer operating system developed by Microsoft that combines the familiarity of Windows 7 with the modern features of Windows 8, designed to run on a wide range of devices from desktops to tablets.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.