MD-102 Intune license Practice Question
You are troubleshooting an issue where a user reports that their Windows device is not receiving compliance policies from Intune. The device shows as 'Not compliant' in the Intune console. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The user does not have an Intune license assigned.
The device showing as 'Not compliant' in the Intune console indicates it is enrolled in Intune. The most likely cause for compliance policies not being applied is that the user does not have a valid Intune license assigned. Without a license, the device can be enrolled but compliance policies will not be evaluated or enforced. Option B is incorrect because the device is enrolled (as evidenced by its appearance in the console). Option C is incorrect because a stale policy would still apply if the device is enrolled and licensed. Option D is incorrect because network connectivity would affect policy retrieval but the device would still be enrolled and licensed.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The user does not have an Intune license assigned.
Why this is correct
Correct. Without an Intune license, compliance policies cannot be applied to the device, even if it is enrolled. The device appears as 'Not compliant' because the policies are not being evaluated.
- ✗
The device is not enrolled in Intune.
Why it's wrong here
Incorrect. The device appears in the Intune console as 'Not compliant', which means it is enrolled. If it were not enrolled, it would not appear at all.
- ✗
The compliance policy is stale and needs to be re-assigned.
Why it's wrong here
Incorrect. A stale policy would still apply to an enrolled and licensed device. The issue here is that the policy is not being applied due to lack of license.
- ✗
The device has no network connectivity.
Why it's wrong here
Incorrect. Network connectivity affects policy retrieval, but if the device is enrolled and licensed, it would eventually receive policies. The device appearing in the console indicates it can communicate with Intune.
Go deeper
Related to this question
Learn chapter
Enrolling Devices with Microsoft Intune
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.