MD-102 Manage and maintain devices Practice Question
You are deploying Windows 11 devices using Windows Autopilot. Some devices are not registering in Microsoft Intune. You have verified that the hardware hashes are uploaded correctly. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates assume hardware hash upload is the only prerequisite for Autopilot registration, overlooking the critical requirement for internet connectivity during the device's initial boot process.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The devices are not connected to the internet.
Windows Autopilot requires internet connectivity during the out-of-box experience (OOBE) to contact the Autopilot deployment service and Microsoft Intune. Without internet access, the device cannot download the Autopilot profile or register in Intune, even if hardware hashes are correctly uploaded. The hardware hash upload is a separate step that does not guarantee the device can later connect to the service.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The devices are not connected to the internet.
Why this is correct
Autopilot requires internet connectivity to register with Intune.
- ✗
The hardware hashes are invalid.
Why it's wrong here
The question states hashes are uploaded correctly.
- ✗
The devices are not running Windows 11 Pro or Enterprise.
Why it's wrong here
Autopilot supports Windows 10/11 Pro and Enterprise.
- ✗
The user does not have an Intune license.
Why it's wrong here
Licenses are checked during enrollment but not the primary cause of registration failure.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Windows 11
Windows 11 is Microsoft's latest desktop operating system, offering a redesigned interface, enhanced security features, and improved support for modern hardware.
Key term
Windows Autopilot
Windows Autopilot is a cloud-based deployment technology that automates the setup and configuration of new Windows devices, reducing the need for IT staff to manually image or touch each machine.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.