MD-102 Protect devices Practice Question
You are configuring a Windows 10 device compliance policy in Microsoft Intune. The policy requires that devices have BitLocker enabled and a minimum OS build version. However, some devices are showing as 'Not compliant' even though they meet the requirements. What is the most likely cause?
⚠ Common exam trap
A common mix-up: candidates assume a local configuration mismatch (like BitLocker or OS build) is the cause, but the real issue is the device's failure to communicate its compliance state to Intune, which is a common scenario in hybrid or offline environments.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The devices have not checked in with Intune recently.
The most likely cause is that the devices have not checked in with Intune recently. Intune compliance policies are evaluated only when devices check in via the Intune Management Extension or the MDM agent. If a device hasn't synced within the configured check-in frequency (default every 8 hours), its compliance status becomes stale and may show as 'Not compliant' even if it meets the requirements locally. This is a common scenario where the policy is correctly configured, but the device's last sync timestamp is too old.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The OS build version is not reported correctly.
Why it's wrong here
OS build version is reported accurately via the device inventory.
- ✓
The devices have not checked in with Intune recently.
Why this is correct
Outdated check-in can cause incorrect non-compliance status.
- ✗
BitLocker is not enabled on the system drive.
Why it's wrong here
BitLocker status is reported correctly if enabled.
- ✗
The devices need to be rebooted for the policy to apply.
Why it's wrong here
Reboot is not required; compliance is evaluated at check-in.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Device compliance
Device compliance is the process of ensuring that a device meets an organization's security and configuration policies before it can access network resources.
Key term
Compliance
Compliance is the process of ensuring that an organization follows laws, regulations, standards, and internal policies that apply to its operations and data handling.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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