MD-102 Manage and maintain devices Practice Question
Which THREE are valid device management actions in Microsoft Intune? (Choose three.)
⚠ Common exam trap
Microsoft often tests the distinction between 'Wipe' and 'Retire' actions, and candidates may confuse 'Delete' with 'Retire' or assume 'Reboot' is a built-in action when it is not directly available in the Intune console.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Wipe
Wipe is a valid Intune device action that restores a device to factory default settings, removing all data and corporate resources. It is typically used for devices that are lost, stolen, or being repurposed, and it can be applied to both corporate-owned and personally-owned devices enrolled in Intune.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Wipe
Why this is correct
Wipe restores the device to factory settings.
- ✗
Delete
Why it's wrong here
Delete removes the device record from Intune but is not a management action like Retire/Wipe.
- ✓
Retire
Why this is correct
Retire removes the device from management and optionally wipes corporate data.
- ✓
Sync
Why this is correct
Sync forces the device to check in with Intune.
- ✗
Reboot
Why it's wrong here
There is no direct Reboot action; you can schedule a restart via a policy.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Wipe
Wipe is the process of securely erasing all data from a storage device, making it unrecoverable and preparing the device for reuse or disposal.
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Same concept, more angles
5 more ways this is tested on MD-102
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows devices? (Choose two)
easy- A.Reset a user's password.
- ✓ B.View hardware inventory of a device.
- ✓ C.Remotely sync a device with Intune.
- D.Manage on-premises Active Directory objects.
- E.Assign Microsoft 365 licenses to a user.
Why B: The Microsoft Intune admin center provides a hardware inventory view for managed Windows devices, displaying details such as processor, RAM, disk space, and firmware version. This data is collected via the Intune Management Extension and device inventory reports, enabling administrators to assess device compliance and readiness without requiring on-premises tools.
Variation 2. Which TWO actions can you perform using the Microsoft Intune admin center to manage a Windows device that is enrolled in Intune?
medium- A.Format the hard disk
- ✓ B.Restart the device
- ✓ C.Sync the device
- D.Install a printer driver
- E.Change BIOS settings
Why B: The Microsoft Intune admin center provides a 'Restart' remote action that triggers a reboot on a managed Windows device. This action is useful for applying pending updates or troubleshooting without requiring end-user interaction, and it leverages the Intune management extension to execute the restart command.
Variation 3. Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows 11 devices remotely? (Choose two.)
medium- ✓ A.Collect diagnostics
- B.Deploy a line-of-business app
- ✓ C.Restart the device
- D.Create a VPN profile
- E.Assign a compliance policy
Why A: Collecting diagnostics is a remote action available in the Microsoft Intune admin center under the 'Devices' blade. It allows administrators to gather detailed logs (e.g., MDM diagnostic logs, event logs, and registry keys) from a Windows 11 device without user interaction, which is critical for troubleshooting issues remotely.
Variation 4. Which THREE actions can you perform on a managed device from the Microsoft Intune admin center?
medium- ✓ A.Change the primary user
- B.Change the enrolled user
- ✓ C.Restart the device
- ✓ D.Sync the device
- E.Change the device name
Why A: The Microsoft Intune admin center supports several remote actions on managed devices. Changing the primary user (A), Restart (C), and Sync (D) are all valid remote actions. Options B (Change the enrolled user) and E (Change the device name) are not available remotely.
Variation 5. Which TWO actions can you perform using Microsoft Intune to manage Windows 10 devices?
medium- A.Create local user accounts on the device
- ✓ B.Remotely wipe a device
- C.Configure DHCP settings
- ✓ D.Apply BitLocker encryption policies
- E.Add the device to an Active Directory group
Why B: Microsoft Intune supports a remote wipe action that can be triggered from the Intune console to reset a Windows 10 device to factory settings or selectively remove corporate data. This is a core device management capability used for data protection when a device is lost or stolen, leveraging the Windows 10 reset functionality via the Intune management channel.
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.