Quick Answer
The answer is Sync. This is a valid Intune remote device management action that forces the device to immediately check in with the Intune service, applying any pending policies, configurations, or app deployments without waiting for the next scheduled check-in interval. Wipe and Retire are also valid actions, but the question specifically tests your ability to distinguish between actions that remove data versus those that simply refresh policy. On the Microsoft 365 Endpoint Administrator MD-102 exam, this concept often appears in scenario-based questions where you must choose the correct action for a lost device versus one that is just out of compliance. A common trap is confusing Sync with Wipe, since both involve device communication, but Sync never deletes data—it only updates settings. Remember the mnemonic: “Sync is a handshake, Wipe is a clean slate.”
This MD-102 practice question tests your understanding of manage and maintain devices. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which THREE are valid device management actions in Microsoft Intune? (Choose three.)
Wipe
Wipe restores the device to factory settings.
Delete
Why wrong: Delete removes the device record from Intune but is not a management action like Retire/Wipe.
Retire
Retire removes the device from management and optionally wipes corporate data.
Sync
Sync forces the device to check in with Intune.
Reboot
Why wrong: There is no direct Reboot action; you can schedule a restart via a policy.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Wipe
Wipe is a valid Intune device action that restores a device to factory default settings, removing all data and corporate resources. It is typically used for devices that are lost, stolen, or being repurposed, and it can be applied to both corporate-owned and personally-owned devices enrolled in Intune.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Wipe
Why this is correct
Wipe restores the device to factory settings.
Related concept
Read the scenario before looking for a memorised answer.
Delete
Why it's wrong here
Delete removes the device record from Intune but is not a management action like Retire/Wipe.
Retire
Why this is correct
Retire removes the device from management and optionally wipes corporate data.
Related concept
Read the scenario before looking for a memorised answer.
Sync
Why this is correct
Sync forces the device to check in with Intune.
Related concept
Read the scenario before looking for a memorised answer.
Reboot
Why it's wrong here
There is no direct Reboot action; you can schedule a restart via a policy.
Common exam traps
Microsoft often tests the distinction between 'Wipe' and 'Retire' actions, and candidates may confuse 'Delete' with 'Retire' or assume 'Reboot' is a built-in action when it is not directly available in the Intune console.
Detailed technical explanation
The Retire action removes managed app data, company resources, and the Intune management profile from the device, but leaves personal data intact, making it suitable for BYOD scenarios. The Sync action forces the device to check in with Intune immediately, which is crucial for applying policy changes or compliance updates without waiting for the next scheduled check-in interval (typically every 8 hours).
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
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FAQ
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
The correct answer is: Wipe — Wipe is a valid Intune device action that restores a device to factory default settings, removing all data and corporate resources. It is typically used for devices that are lost, stolen, or being repurposed, and it can be applied to both corporate-owned and personally-owned devices enrolled in Intune.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Same concept, more angles
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows devices? (Choose two)
easyWhy B: Option B is correct because the Microsoft Intune admin center provides a hardware inventory view for managed Windows devices, displaying details such as processor, RAM, disk space, and firmware version. This data is collected via the Intune Management Extension and device inventory reports, enabling administrators to assess device compliance and readiness without requiring on-premises tools.
Variation 2. Which TWO actions can you perform using the Microsoft Intune admin center to manage a Windows device that is enrolled in Intune?
mediumWhy B: Option B is correct because the Microsoft Intune admin center provides a 'Restart' remote action that triggers a reboot on a managed Windows device. This action is useful for applying pending updates or troubleshooting without requiring end-user interaction, and it leverages the Intune management extension to execute the restart command.
Variation 3. Which TWO actions can you perform using the Microsoft Intune admin center to manage Windows 11 devices remotely? (Choose two.)
mediumWhy A: Options A and D are correct. 'Restart' is a remote action to reboot a device. 'Collect diagnostics' gathers logs remotely. Option B (Create a VPN profile) is a configuration policy, not a remote action. Option C (Assign a compliance policy) is a configuration assignment. Option E (Deploy a line-of-business app) is an app deployment, not a remote action.
Variation 4. Which TWO actions can you perform on a managed device from the Microsoft Intune admin center?
mediumWhy C: Option A and D are correct. A: You can sync a device to force a check-in. D: You can restart a device remotely. Option B is wrong because you cannot change the primary user from the device blade; you need to re-enroll. Option C is wrong because you cannot change the device name for corporate-owned devices; it's usually auto-generated. Option E is wrong because you cannot change the enrolled user; you need to wipe and re-enroll.
Variation 5. Which TWO actions can you perform using Microsoft Intune to manage Windows 10 devices?
mediumWhy B: Option B is correct because Microsoft Intune supports a remote wipe action that can be triggered from the Intune console to reset a Windows 10 device to factory settings or selectively remove corporate data. This is a core device management capability used for data protection when a device is lost or stolen, leveraging the Windows 10 reset functionality via the Intune management channel.
Last reviewed: Jun 30, 2026
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