Quick Answer
The answer is Sync, Retire, and Wipe. These three actions directly remediate a non-compliant Windows device from the Microsoft Intune admin center because they enforce immediate policy refresh, remove corporate access, or factory reset the device to restore compliance. Sync triggers a policy refresh so the device re-evaluates its compliance status, Retire removes the device from management and wipes corporate data, and Wipe performs a full factory reset to eliminate any non-compliant configuration. On the MD-102 exam, this question tests your ability to distinguish device-level remediation actions from policy-level tasks; a common trap is confusing the Sync action with a compliance policy assignment, which is a separate configuration step, not a remediation action. Remember that Retire and Wipe are destructive actions that cannot be undone, while Sync is a safe first step to force a compliance check. For a quick memory tip, think "SRW" — Sync, Retire, Wipe — the three direct remediation levers for a non-compliant Windows device in Intune.
This MD-102 practice question tests your understanding of protect devices. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Which THREE actions can you perform from the Microsoft Intune admin center to remediate a non-compliant Windows device?
Retire the device
Retire removes managed data and enrollment.
Remote lock
Why wrong: Remote lock is available for iOS/Android, not for Windows.
Wipe the device
Wipe resets the device to factory settings.
Assign a compliance policy
Why wrong: Assigning a policy does not remediate a current non-compliance; it sets expectation.
Sync the device
Sync forces the device to check in and apply policies.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Retire the device
Options A, C, and D are correct. 'Sync' triggers policy refresh, 'Retire' removes the device, and 'Wipe' resets it. Option B is for iOS. Option E is for compliance policy assignment.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Retire the device
Why this is correct
Retire removes managed data and enrollment.
Related concept
Read the scenario before looking for a memorised answer.
Remote lock
Why it's wrong here
Remote lock is available for iOS/Android, not for Windows.
Wipe the device
Why this is correct
Wipe resets the device to factory settings.
Related concept
Read the scenario before looking for a memorised answer.
Assign a compliance policy
Why it's wrong here
Assigning a policy does not remediate a current non-compliance; it sets expectation.
Sync the device
Why this is correct
Sync forces the device to check in and apply policies.
Related concept
Read the scenario before looking for a memorised answer.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Protect devices — study guide chapter
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Protect devices practice questions
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FAQ
Protect devices — This question tests Protect devices — Read the scenario before looking for a memorised answer..
The correct answer is: Retire the device — Options A, C, and D are correct. 'Sync' triggers policy refresh, 'Retire' removes the device, and 'Wipe' resets it. Option B is for iOS. Option E is for compliance policy assignment.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
About these practice questions
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Same concept, more angles
These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.
Variation 1. A user reports that their Windows 11 device cannot access corporate resources after a recent update. The device is enrolled in Intune. You check the device compliance status and find it is marked as non-compliant. Which two actions should you take?
mediumWhy B: Option A and C are correct. Option A resets the compliance state to force re-evaluation. Option C triggers a sync to apply any pending policies. Option B is for BitLocker issues. Option D is for device wipe.
Last reviewed: Jun 21, 2026
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.
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