MD-102 Manage and maintain devices Practice Question
Users report that their Android Enterprise fully managed devices are not receiving email profiles pushed from Intune. You confirm the devices are enrolled and show as compliant. What is the most likely cause?
⚠ Common exam trap
Candidates often assume compliance is sufficient for profile delivery, but Intune requires the 'Android Device Policy' app to be explicitly assigned as a required app (via app deployment) for fully managed devices to receive email profiles. Confusing app assignment with app configuration policy is a common mistake.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'Android Device Policy' app is not set to 'Required' in the app assignment.
For Android Enterprise fully managed devices, the Android Device Policy app must be deployed as a required app assignment to the device. Without this assignment, the device lacks the necessary app to receive and apply email profiles pushed from Intune. The app configuration policy does not make the app required; instead, the app must be assigned as required via Intune app deployment.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The devices are using work profile instead of fully managed.
Why it's wrong here
Fully managed is correct per stem.
- ✗
The devices are not compliant with the compliance policy.
Why it's wrong here
They are compliant per the stem.
- ✗
A device restrictions profile blocks the email app.
Why it's wrong here
Device restrictions do not block email profiles.
- ✓
The 'Android Device Policy' app is not set to 'Required' in the app assignment.
Why this is correct
This app is essential for managing fully managed devices.
Go deeper
Related to this question
Learn chapter
Planning Deployment and Architecture
Key term
App deployment
App deployment is the process of making a software application available for use by end users, often involving distribution, installation, configuration, and updates across multiple devices or servers.
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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