MD-102 Manage and maintain devices Practice Question
A user's mobile device is lost. You need to remotely wipe the device using Microsoft Intune. What is the correct sequence of actions?
⚠ Common exam trap
Many exam-takers confuse the automatic wipe triggered by a compliance policy (Option B) with the manual, immediate wipe needed for a lost device, or they assume removing the device from Entra ID (Option D) will wipe it, which it does not.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In the Microsoft Intune admin center, select the device and choose Retire/Wipe.
The Retire/Wipe action in the Microsoft Intune admin center is the direct, administrator-initiated method to remotely wipe a lost device. This action sends a wipe command to the device via the Intune service, which the device's management agent (Company Portal or MDM agent) processes to perform a factory reset, removing all corporate and personal data.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Ask the user to reset the device from the Company Portal app.
Why it's wrong here
The user may not have access to the Company Portal if the device is lost.
- ✗
Create a device compliance policy with the Action for noncompliance set to 'Remote wipe'.
Why it's wrong here
Compliance policies do not trigger remote wipe directly.
- ✓
In the Microsoft Intune admin center, select the device and choose Retire/Wipe.
Why this is correct
This is the correct action to wipe a device.
- ✗
Remove the device from Microsoft Entra ID and it will automatically wipe.
Why it's wrong here
Removing from Entra ID does not trigger a wipe.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Microsoft Intune
Microsoft Intune is a cloud-based service that helps organizations manage employee devices, apps, and security policies without needing to own or control the physical hardware.
Key term
Intune
Microsoft Intune is a cloud-based service that helps organizations manage their users' devices and applications, ensuring security and compliance without needing to own or control the physical hardware.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.