The correct sequence is to select the device in the Microsoft Intune admin center and choose the Retire/Wipe action. This is because the remote wipe device Intune functionality is executed directly on the enrolled device object, not through compliance policies or user licensing menus. The Retire action removes managed data and company resources, while Wipe performs a full factory reset, both of which require the device to be enrolled in Intune. On the MD-102 exam, this question tests your understanding of device lifecycle management and the specific admin center navigation, often trapping candidates who confuse compliance policy actions with device-level commands. A common memory tip is to remember that wiping is a device action, not a policy action—think of it as targeting the hardware, not the rules.
MD-102 Manage and maintain devices Practice Question
This MD-102 practice question tests your understanding of manage and maintain devices. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user's mobile device is lost. You need to remotely wipe the device using Microsoft Intune. What is the correct sequence of actions?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
In the Microsoft Intune admin center, select the device and choose Retire/Wipe.
Option A is correct because the Retire/Wipe action is performed on the device in Intune. Option B is wrong because you cannot wipe from the compliance policy. Option C is wrong because the device must be enrolled. Option D is wrong because the user must have an Intune license.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Ask the user to reset the device from the Company Portal app.
Why it's wrong here
The user may not have access to the Company Portal if the device is lost.
✗
Create a device compliance policy with the Action for noncompliance set to 'Remote wipe'.
Why it's wrong here
Compliance policies do not trigger remote wipe directly.
✓
In the Microsoft Intune admin center, select the device and choose Retire/Wipe.
Why this is correct
This is the correct action to wipe a device.
Related concept
Read the scenario before looking for a memorised answer.
✗
Remove the device from Microsoft Entra ID and it will automatically wipe.
Why it's wrong here
Removing from Entra ID does not trigger a wipe.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this MD-102 question in full detail.
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Manage and maintain devices — This question tests Manage and maintain devices — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: In the Microsoft Intune admin center, select the device and choose Retire/Wipe. — Option A is correct because the Retire/Wipe action is performed on the device in Intune. Option B is wrong because you cannot wipe from the compliance policy. Option C is wrong because the device must be enrolled. Option D is wrong because the user must have an Intune license.
What should I do if I get this MD-102 question wrong?
Identify which MD-102 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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