MD-102 Manage and maintain devices Practice Question
A user's iOS device is enrolled in Microsoft Intune and is compliant. However, the user cannot access corporate email in the Outlook mobile app. The app displays an error that the device is not compliant. What is the most likely cause?
⚠ Common exam trap
Many exam-takers assume the error means the device is not enrolled or that the app is missing, but the question explicitly states the device is enrolled and compliant, so the most likely cause is a policy change that retroactively affects compliance status.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A compliance policy was updated requiring a newer OS version or additional security settings.
Intune compliance policies are evaluated in real time when a user attempts to access corporate resources. If an administrator updates a policy to require a newer iOS version or additional security settings (e.g., passcode complexity, encryption), the device may become non-compliant even if it was previously compliant. The Outlook app checks device compliance via the Intune SDK and will block access if the device no longer meets the policy requirements, displaying the 'device not compliant' error.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The user's Intune license has expired.
Why it's wrong here
License expiry would block enrollment, not app access.
- ✗
The Outlook app is not installed on the device.
Why it's wrong here
The user is using the app, so it is installed.
- ✓
A compliance policy was updated requiring a newer OS version or additional security settings.
Why this is correct
Updated policies can cause previously compliant devices to become non-compliant.
- ✗
The device is not enrolled in Intune.
Why it's wrong here
The stem states the device is enrolled.
Go deeper
Related to this question
Learn chapter
Introduction to Endpoint Management in Microsoft 365
Key term
Policy
A policy is a set of rules or guidelines that defines how an organization manages, secures, and operates its IT systems and services.
Key term
General Data Protection Regulation
A European Union law that gives individuals control over their personal data and sets strict rules for how organizations collect, store, and process that data.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MD-102 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MD-102 exam.